Territory Account Manager
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For technical and other select roles, your first day will be spent at our HQ in Medford, MA to facilitate a smooth onboarding experience. Willingness to travel is required, as you may need to attend on-site team meetings from time to time.
✈️ Travel Requirement: Paid training for this role will take place on-site at our headquarters in Medford, MA for one week. Agero will arrange all travel accommodations and cover associated expenses.
Start Date: Monday, September 8th, 2025
Training Time: 08:00 am to 04:30 pm EST, Monday - Friday for one week.
Work Schedule: 08:00 am to 04:30 pm EST, Monday - Friday. Full time only.
Location: Remote - must be located in AZ, FL GA, TN or VA.
About The Role:
As a Territory Account Manager (TAM) at Agero, you will be a key driver of our B2B sales and account management strategy. This remote position is heavily focused on sales (70%) and account management (30%), with the primary goal of supporting the success and growth of our automotive and insurance client partners.
You'll be responsible for expanding revenue by engaging directly with client employees via phone and email. Your mission will be to proactively build strong relationships, educate partners on the value of our emergency roadside and towing products, and drive increased adoption and utilization at the site level. This role is essential for delivering significant revenue growth, maintaining high client satisfaction, and ensuring positive program outcomes.
This is a dynamic role that blends strategic sales and consultative account management with agility, effective communication, and genuine empathy. You'll work cross-functionally, use data to identify new opportunities, resolve program issues, manage support tickets, and provide product demonstrations.
Your Impact:
- Drive revenue growth by expanding adoption and utilization of Agero’s products.
- Identify and close new sales opportunities within existing accounts.
- Build and strengthen long-term relationships with key client contacts.
- Troubleshoot issues, manage tickets, and provide timely solutions.
- Deliver consultative communication and training to influence adoption.
What You'll Do:
- Relationship Development & Sales:
- Actively prospect and build strong client relationships to identify growth opportunities and ensure accurate data in Salesforce.
- Understand market trends and relay client insights to leadership to improve services and drive competitive advantages.
- Partner with internal teams to represent client needs and advocate for sales-driven solutions.
- Account Management & Training:
- Introduce new product features and provide site-level training to maximize program utilization.
- Coordinate the delivery and installation of program materials and promotional content.
- Support product awareness and conduct research to ensure client needs are met.
- Issue Resolution & Communication:
- Manage and prioritize tickets, providing regular updates and solutions to clients.
- Respond to all client inquiries via phone and email in a timely and professional manner.
- Troubleshoot issues and document all client interactions and solutions in CRM/ticketing systems
What We're Looking For:
- A proactive, empathetic communicator with a proven track record of success in a remote, client-facing B2B sales environment.
- A relationship-builder who can educate, influence, and motivate others by helping them understand the "why" behind what they're doing, driving program adoption and sales.
- A confident multi-tasker who enjoys helping clients, simplifying complex product features, and driving sales through a consultative approach.
- A collaborative problem-solver who stays organized, keeps deals moving, and knows when to bring in the right people at the right time to close a sale.
Qualifications::
- Associate degree or equivalent work experience in a related field
- 2–4 years of experience in customer support, account management, or similar call center roles
- Proficient with Google Workspace, Salesforce, HubSpot, and familiar with BI tools
- Strong written and verbal communication skills
- Experience working with CRMs, ticketing systems, and support platforms
- Ability to manage multiple tasks and prioritize efficiently
Role Based Competencies (Knowledge, Skills, & Abilities):
- Verbal Communication: Ability to engage with clients via phone and email, conveying information clearly and professionally.
- Written Communication: Strong written communication skills to draft clear, concise, and professional messages to clients.
- Interpersonal Communication: Ability to build rapport with clients and work collaboratively with internal teams to resolve client issues.
- Problem-Solving: Capable of identifying issues, analyzing solutions, and providing effective resolutions in a timely manner.
- Technical Troubleshooting: Ability to assist clients in troubleshooting basic product or service issues, with a focus on enabling clients to find solutions independently.
- Time Management: Ability to manage multiple tasks, handle incoming client inquiries, and prioritize urgent issues efficiently.
- Organization: Strong organizational skills to manage support tickets, follow-ups, and client data in CRM systems.
- Teamwork & Collaboration: Strong collaboration skills, with the ability to work effectively with cross-functional teams to meet client needs and resolve issues.
- Customer-Centric: Mindset: A deep commitment to customer success and delivering exceptional service experiences.
- Adaptive Acumen: Demonstrates agility and a versatile skillset, seamlessly blending elements of sales, customer service, and education/training to meet diverse client needs.
Pay and Benefits Information:
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
- Salary range: $24.04–$26.44 per hour ($50,000.00 - $55,000.00)
- Incentives: Eligible for sales incentives
- Benefits: Medical, Dental, Vision, 401K, Tuition Reimbursement, Paid Time Off, Complimentary Roadside Assistance, Career Advancement, Associate Assistance & Work/Life Program (EAP) and more.
Start Date, Training, and Work Schedules:
Start Date: Monday, September 8th, 2025
Training: 8:00 am - 4:30 pm EST, Monday - Friday, Monday - Friday for one week.
✈️ Please Note: Training will take place on-site at Agero HQ in Medford, MA. Agero will arrange and cover all travel and accommodations.
Work Schedule: 8:00 am - 4:30 pm EST, Monday - Friday. Full time only.
Location: Remote
Hiring In:
-
United States: AZ, CA, FL, GA, NH, IL, KY, MA, MI, NC, NM, TN, VA, TX
The anticipated closing date to submit applications for this role is 08/22/2025.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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