Sales & Service Lead - Harbor East
Skills
- Proven retail leadership and people coaching
- Strong customer service and relationship-building skills
- Ability to analyze sales/operational reports and act on insights
- Experience with inventory control and basic financial/budget responsibilities
- Excellent verbal and written communication
- High energy, enthusiasm, and ability to model brand values
- Scheduling and workforce management
- Point-of-sale (POS) operation familiarity
Responsibilities
- Lead and model exceptional guest experience and product education on the sales floor
- Build and deepen daily client relationships to drive retention and sales
- Analyze sales and operational reports to create action plans and highlight growth areas
- Ensure effective sales floor coverage through workforce planning and lead selling initiatives
- Partner with Operations & Visual Manager to manage budgets, inventory control, supplies and vendor relationships
- Use metrics and business acumen to support strategic initiatives and store performance
- Recruit, develop and directly oversee Sales & Service Associates and Cashiers, providing ongoing feedback and coaching
- Collaborate cross-functionally with Community & Studio, Operations and Visual teams to execute company directives and trainings
- Support store operations during peak periods including the holiday blackout window
Education
- High school diploma or equivalent preferred
- Retail or business coursework a plus
Benefits
- Generous employee discount for Alo and Bella+Canvas products
- Free membership to Alo Moves and free yoga classes at Sanctuaries
- Competitive medical, dental and vision plan options (Full-Time employees)
- Free virtual mental health access and new parent support (Full-Time employees)
- 401(k) with company matching (Full-Time employees)
- Monthly store incentives and clothing allowance
- Commuter benefits
Average salary estimate
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