Strategic Account Manager, Enterprise Sales

About the role:

As the Strategic Account Manager, you will manage relationships for a named account list and lead the strategy to grow our business with our strategic accounts. This role is responsible for developing and executing strategies that expand the services that our strategic clients use, maximize revenue, and build long-term, successful customer relationships. The ideal candidate has a proven track record of exceeding revenue targets in a SaaS or technology environment and thrives in a fast-paced, growth-oriented organization.

About us:

Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

What you'll do:

• Develop and implement effective account management strategies to achieve corporate revenue objectives for our strategic accounts.
• Directly manage and nurture a named account list and develop account plans for winning and expanding business with strategic accounts.
• Lead quarterly business reviews with executive level decision makers and key influencers that focus on driving expansion and identifying new growth opportunities.
• Cultivate deep relationships with key strategic accounts, acting as an advisor and partner. Identify and capitalize on upsell and cross-sell opportunities, expanding relationships to increase revenue.
• Drive revenue growth within your book of business for quota attainment
• Work closely with the customer success team to drive customer retention and satisfaction
• Stay informed of industry trends, competitor activities, and market demands to strategically position the company’s products and solutions to potential customers.
• Work closely with Marketing, Product, and Customer Success teams to ensure alignment of messaging, product fit, and customer satisfaction.
• Regularly track and report on key account management metrics and performance against targets. Use data-driven insights to make adjustments and continuously optimize strategies.

About you:

• 5+ years of enterprise/strategic account management experience,preferably within the SaaS or technology sector. 
• 3+ years of experience supporting the professional services segment, preferably the legal and accounting market segments
• Ability to develop and execute effective account growth strategies, with a deep understanding of sales cycles for complex enterprise solutions.
• Strong commitment to understanding and addressing customer needs to drive business outcomes and foster long-term partnerships.
• Demonstrated success in achieving revenue growth.
• Experience successfully managing up, with a strong track record of influencing and aligning with senior leadership.
• Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.
• Proven ability to build collaborative relationships to meet shared goals
• Excellent communication, organizational and presentation skills
• Team player attitude who also enjoys and thrives in healthy competition
• Self-motivation to learn fast and pivot as the business develops
• High degree of emotional intelligence.
• Travel to client sites and conferences. 20% - 30% 
• This position is preferred to sit in Austin, Texas

Why 8am 

At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day.

Here’s how we support our 8Team:

• Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees.
• Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.
• Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.
• Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
• Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.
• Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).
• Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.

At 8am, we don’t just offer benefits—we create an environment where people can thrive, grow, and make a real impact every day.

Diversity, equity & inclusion at 8am

At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. 

Security advisory

Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology.  As such, our Talent Acquisition Team only follows legitimate hiring practices.  We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process.  All interviews take place over phone call, Zoom/Google Meet or in person.  All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.