Account & Relationship Management Specialist – National Account Manager

LOCATION: Remote U.S. (Eastern time zone or Central time zone candidates are preferred; other candidates will be considered)

OVERVIEW
As an Account & Relationship Management Executive, you will manage a portfolio of national accounts in the Lippincott Nursing portfolio, with a significant role in setting and negotiating product/service terms. You will leverage your deep understanding of business and account needs to create demand for the organization's products and services, driving revenue and ensuring high customer satisfaction.
 

You will be part of the Health Learning, Research & Practice (HLRP) Business Unit within Wolters Kluwer Health.  You will be assigned specific nursing schools and will meet virtually and onsite with executive decision-makers across the country.

RESPONSIBILITIES 

• Develop in-depth relationships with key decision-makers in assigned accounts.
• Conduct thorough needs analysis to align products/services to customer requirements.
• Negotiate terms and close sales with a high degree of authority
•  Develop and implement targeted sales strategies.
• Track and analyze sales performance metrics and tailor strategies accordingly.
• Conduct regular status meetings with clients to ensure satisfaction and identify opportunities.
• Provide detailed and accurate sales forecasts.
• Support clients during the implementation of products/services.
• Resolve complex customer issues promptly and effectively.
• Identify opportunities for growing, expanding, upselling, and cross-selling within the account portfolio.
   

QUALIFICATIONS

Education: Bachelor’s degree or equivalent experience

Requirements:

• 3+ years of proven, quota-driven sales experience
• Experience selling to executive decision makers
• Experience in higher education, nursing, or the publishing industry preferred.
• Experience selling B2B preferred
   

Desired Skills

• Communication: Excellent verbal and written communication skills.
• Negotiation: Strong negotiation skills for setting terms and closing deals
• Product Knowledge: Solid understanding of the organization's products or services.
• Sales Strategy: Ability to design and implement targeted sales strategies
• CRM Expertise: Advanced use of CRM software for account management.
• Problem-Solving: High proficiency in resolving complex customer issues.
• Analytical Skills: Strong analytical skills for tracking and adapting sales performance.
• Relationship Building: Exceptional ability to build and maintain long-term client relationships.

TRAVEL:  Up to 60% to attend meetings on campus or other sites

#LI-Remote

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Compensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. 

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.