Customer Experience Coordinator (Relief) - Indianapolis, IN (Nora)
Skills
- Excellent verbal communication and phone etiquette
- High emotional intelligence and ability to read people quickly
- Strong multitasking and time-management skills
- Proficiency with computers and practice management software
- Attention to detail for data and payment accuracy
- Problem-solving mindset and ability to act under pressure
- Professional, approachable demeanor
Responsibilities
- Answer and triage incoming calls, texts, and emails promptly and professionally
- Greet and check in customers on arrival, announce them to the clinical team, and manage wait times
- Record and maintain accurate customer, payment, and referral information in practice software
- Transfer medical calls to clinicians quickly and initiate video chats when needed
- Monitor workflow bottlenecks, solicit feedback, and implement improvements to customer flow
- Process payments and assist customers with financial options confidentially
- Follow up with customers 24 hours after visits and capture feedback (NPS/surveys)
- Resolve customer complaints with empathy and escalate appropriately
- Create personalized and memorable experiences for customers and their pets
Education
- High school diploma or equivalent
- 2+ years of experience in customer service or related role
- Comfortable using practice management/CRM and payment systems
Benefits
- Industry-leading compensation
- Opportunities for growth and potential relocation
- Modern hospitals with up-to-date equipment and tech
- Hospital stocked with groceries/snacks and regular team events
- Quarterly contests, outings, and company-wide retreats
- Employee referral rewards
- Inclusive, employee-centric culture and development focus
Average salary estimate
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