Bilingual Part-time, Contact Center Representative
Title: Contact Center Representative (Executive Support Department)
Availability: Immediate
Hourly Rate: $13/hour
Shift Hours: 7:00 AM – 12:00 PM PST / 12:00 PM – 5:00 PM PST
Candidate should be bilingual in both Spanish and English for this role.
Location: Remote, US
- Applicants must be eligible to work and perform their job responsibilities within the United States.
- A key prerequisite for effectively fulfilling this role is having a Windows-based laptop/desktop with video-calling capabilities
About Advantmed: www.advantmed.com
Founded in 2005 and based in Orange County, California, Advantmed, LLC is a healthcare information management company that helps health plans, managed care organizations, and life insurance companies optimize revenue and improve quality outcomes. Advantmed partners with managed care organizations to deliver the optimal combination of capabilities unique to each organization needed to achieve the objectives, including risk analytics, NCQA-certified HEDIS ® software, medical record retrieval, medical record abstraction, risk adjustment coding, and provider education.
Key Responsibilities:
Member Outreach and Follow-Up
- Conduct outbound survey calls to members who were scheduled for in-home health risk assessments.
- Ensure that the member understands the purpose of the call and feels comfortable providing honest feedback.
Survey Administration and Feedback Collection
- Ask structured questions to gather insights on the member's experience, focusing on satisfaction with scheduling, communication, and the assessment process.
- Probe for any additional comments or suggestions that could enhance future experiences.
Data Recording and Reporting
- Accurately record responses, insights, and any actionable feedback into the contact center’s database or survey platform.
- Identify and flag any negative feedback, urgent issues, or requests for follow-up assistance to the appropriate departments.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Responsible for managing mailroom workflows and supporting medical equipment procurement and distribution for a healthcare support team in Irvine.
Be the gracious, polished first impression for Baccarat Hotel New York, providing elevated guest service, VIP engagement, and support for private events in a luxury setting.
Serve as a Part-Time Branch Ambassador in Frisco, helping customers with transactions, digital tools, and product guidance while maintaining compliance and a welcoming branch experience.
Whatnot is hiring a Workforce Manager to own forecasting, capacity planning, scheduling, and CX reporting while partnering cross-functionally to ensure adequate staffing for product launches.
Children's Mercy is hiring an Access Representative I to provide accurate registration, payments, and excellent customer service at our Clinics on Broadway location in Kansas City.
Serve as the welcoming first point of contact for families and visitors while managing scheduling, records, and administrative support at our Enterprise, Utah facility.
Provide remote customer support for TP, resolving inquiries across phone, email, chat and social channels while maintaining accurate records and delivering excellent service.
Supervise front desk operations at Seminole Hard Rock Hotel & Casino Tampa to deliver exceptional guest service, manage payments and reservations, and coach front desk staff.
Provide timely, high-quality phone, chat, and email support for a SaaS product within a fast-paced remote team supporting small business customers.
Playground is hiring a Denver-based Customer Support Associate to deliver empathetic, technical assistance to childcare providers using our SaaS platform and help drive product improvements.
Shure is hiring a Customer Service Representative II to provide order management, returns and invoicing support, and direct customer communication for global sales channels from a hybrid Skokie/Niles location.
Omni New Haven at Yale University is hiring a Front Desk Agent to deliver exceptional five-star guest experiences and manage check-in/out, guest requests and nightly procedures at its downtown luxury hotel.
Provide front-desk support and patient-facing administrative services at CommonSpirit's Siena clinic in Garden City, ensuring smooth clinic operations and excellent patient experience.
The Credit Pros is hiring a remote Client Service Representative to provide empathetic, phone-based support and account assistance for clients within the U.S. credit market.
Our mission is to improve the healthcare system by ensuring appropriate, quality care and eliminating unnecessary costs.
10 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
