Customer Success Manager - job 1 of 2

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

As a Veeva OpenData Customer Success Manager (CSM), you will serve as the primary product expert and strategic partner for our clients, guiding them to maximize the value of their OpenData solution and achieve their business objectives. This role blends deep product knowledge with proactive customer success methodologies, focusing on ensuring clients consistently realize the full, measurable value of their OpenData investment and experience exceptional satisfaction and advocacy. The CSM acts as a clear, strategic point of contact for OpenData, providing expert guidance, managing escalations, and advocating for the client's needs and product evolution internally.

• Serve as the trusted advisor and primary support for Veeva OpenData clients
• Deliver training and education on OpenData subscription use and best practices
• Be the voice of the customer, communicating feedback and strategic input to Product, Data, and Strategy teams
• Own and manage client escalations, acting as the central point of contact for resolution
• Proactively engage clients to understand business objectives and identify value realization opportunities
• Cultivate strong, long-term client relationships built on trust and mutual success
• Collaborate cross-functionally with sales, support, product, and marketing teams to ensure client success

• 2+ years in Customer Success or a relevant client-facing role (e.g., Professional Services, Product Management, Consulting)
• 1+ year of experience in the Life Sciences industry
• Exceptional organizational and communication skills
• Client-centric mindset with a focus on success and experience
• Strong empathy, active listening, and problem-solving abilities
• Ability to manage complex accounts and navigate enterprise organizations
• Proactive, strategic, and outcome-focused approach to client engagement
• Commitment to continuous learning and staying updated on industry trends and best practices

• Familiarity with G Suite
• Familiarity with CRM and/or MDM (Master Data Management) platforms

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

• Base pay: $75,000 - $195,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].