Enterprise Support Specialist, Korean Speaking
Skills
- Professional spoken and written Korean
- 3+ years supporting technical SaaS products, ideally for enterprise customers
- Experience with system administration or guiding large end-user community implementations
- Ability to evaluate business impact and prioritize technical issues
- Strong consultative communication: translate complex technical concepts for varied audiences
- Cross-functional collaboration with Sales, Product, and Engineering
Responsibilities
- Develop deep expertise in Figma products and enterprise customer journeys to diagnose and resolve advanced technical inquiries
- Own customer cases end-to-end via email and other channels, ensuring timely resolution and clear communication
- Collaborate closely with Sales to guide large organizations through workspace configuration and successful account setup
- Serve as the voice of the customer—identify product/process gaps and present data-driven cases for improvements
- Act as point of contact for high-risk escalations, coordinating cross-functional partners and managing communications
- Identify trends and relay insights to Product and Engineering to advocate for bug fixes and feature enhancements
- Participate in pilots and experiments to create scalable, efficient support approaches and tooling recommendations
Education
- Bachelor’s degree preferred or equivalent practical experience
- Open to applicants with non-traditional backgrounds who demonstrate relevant support experience
Benefits
- Equity / stock options
- Health, dental & vision benefits
- Retirement plan with company contribution
- Parental leave and reproductive/family planning support
- Mental health and wellness benefits
- Generous PTO and company recharge days
- Learning & development stipend
- Work-from-home stipend and cell phone reimbursement
- Annual bonus plan for eligible non-sales roles; sales incentive pay where applicable
Average salary estimate
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Born on the web, Figma is a collaborative online platform designed for teams to create, share, test, and deliver superior designs from start to finish.
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