RESOLUTION SPECIALIST, CONTACT CENTER – Social Community Manager-1
Position Summary...
What you'll do...
Working at Sam’s Club means a career without boundaries
We’re part of the Fortune #1 company, Walmart Inc., but we’ve got our own personality. Here, your work has impact, your voice matters, and your full self is always welcome. A career with us is about more than clubs and carts. It’s about creating moments that matter for millions of members across the country.
About the Role
Are you the person in your group chat who always finds the perfect meme? Do you have the fastest thumbs in the group when a comment section needs a reply? If you live and breathe social media and love creating content just as much as you love engaging with an online community, we want to meet you.
We’re looking for a Social Media Community Manager who will spend 70% of their time owning community management across Sam’s Club social platforms and 30% creating social-first content. You’ll play a key role in deepening relationships with our members while helping to shape how our brand shows up in culture.
What You’ll Do
Community Management (70%)
- Engage daily with members and prospects across TikTok, Instagram, Facebook, Twitter, YouTube, and Reddit.
- Write on-brand, timely, and authentic responses that make people feel seen
- Support social listening and real-time monitoring to identify moments that matter
- Create response libraries for campaigns, FAQs, and trending topics
- Collaborate with internal teams to escalate and respond to emerging member issues
- Surface community insights and social trends to help inspire future content
Content Creation (30%)
- Concept, shoot, and edit short-form videos for platforms like TikTok and Reels
- Participate in brainstorms and pitch culturally relevant ideas for social
- Help bring our “Expect Something Special” mindset to life through creative storytelling
- Source and feature UGC and community-driven stories across our channels
- Maintain asset libraries and organize content for reporting and re-use
Who You Are
- A digital native who knows the difference between a trend and a meme
- A sharp writer who can shift tone depending on platform and moment
- Passionate about social media as both a creative outlet and a brand-building tool
- Organized and able to manage multiple priorities in a fast-paced environment
- Curious and eager to learn from a top-tier team
- Comfortable shooting and editing video using a smartphone or basic tools
- Someone who finds joy in making people feel heard
Qualifications
- 1-3 years of experience in social media, community management, or content creation
- Experience with social media publishing and moderation tools (Sprinklr, Sprout, etc.)
- Strong understanding of platform nuances and content best practices
- Bachelor’s degree preferred, but not required
Other Details
- This is a remote role, but candidates must reside in Arkansas
- The position requires occasional evening, weekend, and holiday work
- Your work week will not exceed 40 hours, and advanced notice will be provided for off-hour support
- Health benefits include medical, vision and dental coverage
- Financial benefits include 401(k), stock purchase and company-paid life insurance
- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The hourly wage range for this position is $19.00-$35.00*
*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
6 months’ experience in retail, contact center operations, or a related area.1 years' experience with basic computer processing/data entry software
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
In retail, contact center operations, or a related areaPrimary Location...
2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America
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