Telecommunications Center Assistant - Community Memorial Hospital - Evenings
Licensure, Certification, or Registration Requirements for Hire: N/A
Licensure, Certification, or Registration Requirements for continued employment: N/A
Experience REQUIRED:
Minimum of one (1) year of clerical work experience
Previous experience with a variety of software applications including work processing, spreadsheets, database, e-mail, etc.
Experience PREFERRED:
Previous experience preferably in a very active Call Center environment
Previous experience using medical terminology
Education/training REQUIRED:
High school diploma or equivalent
Education/training PREFERRED:
Completion of some college course work IDX or similar scheduling system training
Independent action(s) required:
Answers incoming phone lines and routes calls appropriately.
Pages physicians and other VCUHS employees.
Announces all emergency codes and makes appropriate related telephone calls.
Reports problems alerted by control panels such as fire, etc.
Supervisory responsibilities (if applicable): N/A
Additional position requirements:
All assistants may be required to work some shift rotations or overtime to maintain staffing requirements and service levels.
Assistants may be required to work every other weekend and scheduled holiday hours depending on work location and operational needs.
Age Specific groups served: All
Physical Requirements (includes use of assistance devices as appropriate):
Physical: Lifting less than 20 lbs.
Activities: Prolonged standing, Repetitive motion
Other: Keyboarding
Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
Emotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change
EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.
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