Veterinary Customer Service Representative - job 1 of 4

Santee Animal Hospital is where compassionate care meets wagging tails, happy purrs, and a whole lot of heart.
We’ve been proudly serving pets and their people in our community for over 20 years, offering everything from routine checkups to advanced medical care — and plenty of treats along the way. Our team is made up of dedicated veterinarians, licensed technicians, and support staff who treat every patient like family.

Monday–Friday: 8 AM – 5 PM

At Santee Animal Hospital, we believe in top-quality medicine delivered with kindness, clear communication, and a smile. Whether it’s a wellness visit, an unexpected illness, or just a nail trim, we’re here to make sure tails keep wagging and cats keep purring.

Are you passionate about animals and providing exceptional customer service? We're seeking an enthusiastic and compassionate Veterinary Customer Service Representative to join our team in Santee, South Carolina. In this role, you'll be the friendly face and helpful voice of our veterinary practice, ensuring smooth daily operations while providing outstanding support to our clients and their beloved pets.

• Greet clients and their pets warmly, creating a welcoming atmosphere in our clinic
• Answer phone calls and emails promptly, addressing inquiries and scheduling appointments efficiently
• Check clients in and out, process payments, and review invoices accurately
• Maintain a clean, organized, and inviting reception area
• Triage client concerns and direct them to appropriate staff members
• Offer emotional support and clear communication during sensitive situations
• Assist with inventory management and ordering supplies as needed
• Collaborate with the veterinary team to ensure seamless patient care
• Handle medical records with attention to detail and confidentiality
• Educate clients on basic pet care, preventive measures, and clinic policies

• At least 1 year of experience in veterinary reception or animal care preferred
• Excellent communication skills with the ability to interact professionally with clients and team members
• Strong multitasking abilities in a fast-paced environment
• Proficiency in computer systems and veterinary practice management software
• Demonstrated organizational skills and attention to detail
• Positive attitude and team-oriented mindset
• Proactive problem-solving skills and ability to work independently
• Knowledge of veterinary terminology and basic animal behavior
• Empathy and discretion when handling sensitive situations
• Commitment to ongoing learning and professional development in the veterinary field
• High school diploma or equivalent; additional education in animal science or veterinary technology is a plus

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA) 
• Employee Assistance Program 
• Paid Vacation and Sick Time for ALL Employees 
• Paid Bereavement Program 
• Paid Parental Leave Program  
• Competitive Compensation  
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program 
• Access to a CVA/CVT/CVPM Partnership through Penn Foster 
• Career Development Opportunities 
• Referral Bonus Program for most positions! 
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc) 

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: https://allianceanimal.com/additionaljobdescriptiondetails/