Medical Billing Associate - Patient Services
Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, we connect patients and providers through an intuitive, evidence-based & tech-enabled platform—removing barriers to care and delivering a better physical therapy experience for therapists and patients. Guided by our values, we believe in a future in which anyone, anywhere can get care and start feeling better.
Are you passionate about providing exceptional customer service and helping patients navigate their billing needs? As a Patient Success Associate at Luna, you’ll play a vital role in supporting patients with payments, insurance questions, and account management. This fully remote position is perfect for detail-oriented individuals with a knack for problem-solving and a desire to make a difference in the patient experience. Join our mission-driven team and contribute to delivering accessible, high-quality care!
- Answer inbound patient phone calls as they come in
- Manages Copay Collections and communicates with other departments, for any needs/patient reach out
- Create Partner cases Daily
- Weekly posting of late cancels
- Daily review of patient electronic communications and delegation as needed
- Create and maintain billing ledgers for patients with specific requests for their insurances
- Assist other teammates in larger projects as needed
- Learn/understand the basics of insurance billing: PPOs, HMOs, Medicare, Workers Comp to support the team and other teams as necessary
- Maintains industry level working knowledge of medical billing occurring in Luna
- Support Admin functions
- Queue based work for their sole job function (authorizations, insurance payment posting, etc.)
- Achieves goals set by management
- Achieving daily, weekly, monthly and quarterly goals to patient payments and supporting documentation is completed
- Performs Ad Hoc tasks at managers discretion
- Typically requires a minimum of 1 year of related experience
- Strong attention to detail and time management skills
- A positive attitude and an eagerness to learn
- Opportunity to grow with a start-up that is revolutionizing the delivery of physical therapy
- Supportive leadership with lots of opportunity for those who wish to grow alongside of Luna
- Paid Time Off with holiday
- Medical, dental & vision insurance on the first of the month following start date
Physical therapy, delivered. www.getluna.com
Care Exceptionally * Incredibly Relentless * Be Impactful * 1% Better, Every Day
~ #3 Best Employer in Healthcare (Forbes, 2025)
~ #1 Best Company in MSK Care (Forbes, 2025)
~ #13 World's Most Innovative Companies in Healthcare (Fast Company, 2024)
~ Exceptional Performance Designation (Medicare/CMS MIPS, 2022, 2023, 2024)
~ Gold Indigo Design Award for mobile app design excellence 2020 ~
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Luna is a leading in-home physical therapy platform in America that offers personalized care at home that is covered by insurance.
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