Customer Service Officer - job 1 of 5
Company Description
About Us
At Chats Cloud Cover, we are redefining the way businesses connect with their customers. As a forward-thinking communications solutions provider, we focus on delivering exceptional cloud-based customer service and support platforms that elevate business performance. Our team is passionate about innovation, reliability, and building meaningful client relationships. We are proud to foster a professional and inclusive environment where every team member plays a vital role in our success.
Job Description
Job Description
We are seeking a professional and customer-focused Customer Service Officer to join our team in Columbus, OH. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring satisfaction with our services. This role is perfect for someone who is organized, solution-oriented, and passionate about delivering high-quality service.
Responsibilities
Respond to customer inquiries via phone, email, and ticketing systems
Resolve product or service issues by clarifying complaints and determining the cause
Follow up to ensure resolution and satisfaction
Document customer interactions and transactions accurately
Collaborate with internal departments to find prompt solutions
Maintain up-to-date knowledge of company services and features
Recommend improvements to processes and service tools based on customer feedback
Qualifications
Qualifications
High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
1+ year of experience in customer service or related role
Excellent communication and problem-solving skills
Proficiency with CRM systems and Microsoft Office Suite
Ability to manage time effectively and handle multiple tasks
Strong attention to detail and customer-oriented mindset
Additional Information
Benefits
Competitive salary: $53,000 – $59,000 annually
Opportunities for professional growth and internal advancement
Comprehensive health, dental, and vision insurance
Paid time off and holidays
Supportive and collaborative work environment
Ongoing training and development programs
Average salary estimate
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