Customer Service Representative

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

Essential Duties and Responsibilities:

Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Other duties as assigned.

Qualifications and Requirements:

Must be at least 18 years of age.
Customer Service Skills
Proven customer support experience
Negotiation, Market Knowledge, and Ability to Work Under Pressure
Excellent communication, presentation skills, and active listening. Phone Skills, Listening Skills, Resolving Conflict
Patience, Positive Attitude, Attention to Detail, People Oriented
Strong phone contact handling skills
Familiar with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Ability to multitask, prioritize and manage time effectively.
Computer skills of Microsoft Office, Spreadsheets, Email communication.
High school diploma or equivalent; college degree preferred

Benefits you will enjoy:

Comprehensive benefits package that includes: Medical, Dental, Prescription Drug Plan, Disability Plan, Life insurance Plan
401K savings Plan
Paid Holidays
Personal Time off
Employee Discounts

Quirch Foods is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. All applicants must be eligible to work in the United States.