Escalations Jobs

CEL is hiring a Supply Chain Expeditor to drive on-time supplier deliveries, manage escalations, and strengthen supplier relationships to support rapid US manufacturing growth.

Lead strategic response and crisis escalation efforts for executive‑level issues, coordinating cross‑functional teams to protect LinkedIn's brand and member trust in a hybrid Omaha role.

Lead and scale the Client Operations function at SmartCommerce to deliver seamless, technically rigorous implementations and rapid resolution of complex client escalations.

Senior technical escalation lead responsible for driving high-priority network and telecom incident resolution while communicating findings and status to executive stakeholders.

Lead and scale regional Technical Services teams at MongoDB to resolve complex database and cloud issues, improve operational metrics, and develop technical talent.

Brigit seeks a detail-oriented Compliance Analyst to manage regulatory investigations, compliance monitoring, and day-to-day operational compliance tasks for its growing fintech platform.

Lead the Americas Technical Support team for Magnet Forensics' mobile access and extraction products, driving customer-centric support, team performance, and continuous improvement.

Epiq is hiring a detail-oriented Project Attorney to manage escalated client inquiries, create and maintain procedures, and support claims and correspondence teams.

Inclusive & Diverse

Rise from Within

Mission Driven

Diversity of Opinions

Work/Life Harmony

Transparent & Candid

Growth & Learning

Fast-Paced

Collaboration over Competition

Take Risks

Friends Outside of Work

Passion for Exploration

Customer-Centric

Reward & Recognition

Feedback Forward

Rapid Growth

Medical Insurance

Paid Time-Off

Maternity Leave

Mental Health Resources

Equity

Paternity Leave

Fully Distributed

Flex-Friendly

Some Meals Provided

Snacks

Social Gatherings

Pet Friendly

Company Retreats

Dental Insurance

Life insurance

Health Savings Account (HSA)

Lead Shopbop's customer service efforts by managing escalations, overseeing the CS help inbox and workflow, and coaching representatives to deliver exceptional customer experiences.

Maven is hiring a Customer Support Manager to design scalable support operations and manage enterprise customer workflows across its remote, high-growth edtech marketplace.

Oscar Health seeks a detail-oriented Specialist to independently investigate and resolve complex administrative member and provider grievances and appeals within a workflow-driven, regulatory environment.

At Novo, a Series B fintech reimagining banking for small businesses, the Escalations Support Specialist will own complex escalations, improve processes through data-driven insights, and champion exceptional multi-channel customer support.

Angel is hiring a Frontend Customer Support Manager in Provo to lead agent performance, knowledge resources, and high-touch escalations that shape outstanding customer experiences.