Saas Support Jobs

Provide deep technical support for Softdocs’ ECM and eForms SaaS platform, diagnosing issues from logs and databases and helping customers achieve reliable solutions.

Distance AI is looking for a technically strong, customer-focused Support Specialist to remotely troubleshoot integrations, resolve complex issues, and help customers get maximum value from our platform.

As an early-career Support Engineer at Extend, you’ll be the front-line technical responder ensuring customers can deploy, operate, and scale our document-processing platform reliably.

PTC is seeking a Senior Technical Customer Support Engineer to deliver high-quality ServiceMax support remotely, resolving complex SaaS and Field Service issues and advocating for customers.

Technical Account Manager needed to drive onboarding, pilot success, and adoption for mid-market customers at a fast-growing Series A voice-AI startup.

Experienced customer support leader needed to scale LINQ’s support organization, improve CSAT and retention, and implement modern support technologies for K–12 customers.

Lead and scale global, mission-critical SaaS support operations as a Senior Manager focused on operational rigor, cross-functional collaboration, and customer excellence.

Serve as Distyl AI's onsite IT Specialist in New York, delivering responsive support, managing SaaS/MDM/SSO, and driving infrastructure improvements for a fast-growing AI enterprise.

Technical Support Engineer (remote, Americas) to troubleshoot customer issues via email/chat, collaborate with Product and Customer Success, and help improve product adoption and support processes.

Carefeed is hiring a Client Experience Specialist (Onboarding) to guide new senior care clients through implementation, training, and early adoption of its SaaS platform.

Lead and grow a technical product support team at Propelus to drive timely escalations, process improvements, and product enhancements that improve customer outcomes across our healthcare compliance platform.

Strategic Education, Inc. seeks a Customer Success Manager to guide clients in maximizing value from the Workforce Edge platform through training, support, and data-driven advisement.

Decagon is hiring an experienced, technically savvy Agent Success Manager to be a founding member of its Agent Success team, driving enterprise deployments and adoption from our NYC office.

BrightOrder is hiring a remote Customer Success Specialist to be the customer-facing owner for SaaS and hardware users, driving retention and operational excellence through empathy, data, and AI-enabled workflows.

Support Cluely's users as a part-time Customer Support Specialist handling Intercom inquiries, processing Stripe refunds, and escalating technical issues to engineering while contributing product feedback.

Technical Support Engineer role at LiveRamp supporting enterprise clients with technical troubleshooting, ticket management, and cross-functional escalation to ensure reliable, privacy-conscious data integrations.

Edlink, a fast-growing Austin edtech startup, is seeking an on-site Client Success Manager to lead technical onboarding, drive client retention, and act as a strategic advisor on API and data integrations.

Strategic Education, Inc. seeks a Remote Customer Success Manager to drive adoption and ROI of the Workforce Edge platform through training, support, integrations, reporting, and product feedback.

Empathetic

Collaboration over Competition

Growth & Learning

Passion for Exploration

Fast-Paced

Startup Mindset

Diversity of Opinions

Rise from Within

Provide technical, Spanish-language enterprise support for Figma's largest customers, managing escalations and partnering cross-functionally to improve product and processes.

Inclusive & Diverse

Rise from Within

Mission Driven

Diversity of Opinions

Maternity Leave

Paternity Leave

Family Coverage (Insurance)

Medical Insurance

Dental Insurance

Vision Insurance

Mental Health Resources

Life insurance

Disability Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

401K Matching

Provide empathetic, multichannel customer support for Wix users from the Cedar Rapids hub, helping them resolve issues, onboard to tools, and maximize their online presence.

ServiceNow is hiring a Customer Success Advocate to oversee customer outcomes, increase product adoption, and act as a trusted advocate for enterprise customers.

Abridge is hiring a detail-oriented Customer Support Specialist to deliver timely, high-quality technical support and user advocacy for our AI-driven healthcare platform.

Lead strategic planning and operational execution for Cornerstone's Global Services & Support organization as a remote Director of Strategy and Business Operations.

Ideogram is hiring a Community & Customer Success Manager to scale a vibrant global community, drive user engagement, and build AI-driven support and feedback systems that inform product direction.

HackerRank seeks a Technical Support Engineer to resolve complex SaaS platform issues, guide integration setups, and collaborate closely with engineering to improve user experience.

Tatum is hiring a technically minded Customer Success Manager to support developer-led customers, drive onboarding, and help scale blockchain projects in a remote US role.

Lead and scale regional Technical Services teams at MongoDB to resolve complex database and cloud issues, improve operational metrics, and develop technical talent.

PlayOn! Sports is hiring a Support Specialist to deliver email, phone and chat support for partner schools and fans in a remote role based out of Alpharetta, GA.

Assembled is hiring a Manager, Mid-Market Sales to build and lead a new mid-market AE team and drive revenue growth for its AI-first customer support platform from San Francisco or New York offices.

Shape Meilisearch’s customer success operations as the Founding Customer Success & Experience Manager, owning enterprise relationships and building data-driven CSX processes.

Bestow seeks an Associate Technical Solutions Engineer II to act as the first-line technical liaison for partners, troubleshooting integrations, coordinating fixes, and ensuring reliable partner experiences for its digital life insurance platform.

Provide remote technical support and training to church leaders using a growing SaaS platform, resolving issues across chat, email, phone, and video while maintaining excellent customer communication.

Provide technical, developer-focused support for LaunchDarkly's platform—troubleshooting SDKs and integrations while partnering with engineering to improve the customer experience.

Lead and scale CloudZero’s technical support function in Boston, managing engineers, owning escalations, and building processes that deliver fast, expert resolution for high-value B2B customers.

VisibleThread is looking for a proactive Customer Success Manager based in the DMV to guide onboarding, drive adoption, and grow long-term value for enterprise accounts.

Customer-focused Support Representative needed to manage account activations, resolve technical and data issues, and represent customer needs to Product and Technical teams during East Coast hours at Comply.

Provide fast, accurate technical support for NinjaCat’s SaaS platform while helping train AI support systems and improving documentation to reduce ticket volume.

Be part of Luminance's commercial team as a Product Specialist to run pre-sales trials, translate complex AI capabilities into client value, and support new business wins across enterprise accounts.

Provide professional B2B technical support and case ownership for RainFocus's event platform, helping enterprise customers resolve issues quickly and improve their event experiences.

Eve is hiring a Lead Technical Support Specialist to own rapid-response technical support, bug triage, and customer-facing implementation work for its legal AI platform.

Fieldguide is hiring an experienced Executive Assistant to provide strategic, high-touch support to the CEO at a fast-moving, remote-first SaaS startup.

Serve as a scientific partner to North American users of Causaly by delivering onboarding, training, and high-quality scientific support to maximize platform adoption and research impact.

Inclusive & Diverse

Transparent & Candid

Mission Driven

Collaboration over Competition

Empathetic

Social Impact Driven

Rise from Within

Work/Life Harmony

Maternity Leave

Paternity Leave

Family Coverage (Insurance)

Medical Insurance

Dental Insurance

Vision Insurance

Mental Health Resources

Life insurance

Disability Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time-Off

Notion seeks a seasoned Head of Support, AMER to lead and scale a high-performance regional support organization, set the AMER operating model, and drive cross-functional initiatives that improve both agent and customer outcomes.

PermitFlow is hiring a 2025 new grad Customer Solutions Engineer to lead onboarding and implementation for customers at a fast-growing construction-tech startup based in NYC.

Ironclad is hiring a Staff Business Technology & IT Help Desk to lead end-user support, asset management, and IT operations as the company scales from its San Francisco headquarters.

At Novo, a Series B fintech reimagining banking for small businesses, the Escalations Support Specialist will own complex escalations, improve processes through data-driven insights, and champion exceptional multi-channel customer support.

Treering is hiring a remote Customer Success Manager to manage day-to-day customer relationships, drive satisfaction and retention, and support customers through onboarding and ongoing product use.

Glade AI is hiring a Senior Client Support Specialist in Menlo Park to lead high-impact client support, design optimized workflows, and mentor a growing support team using AI-driven tools.

Folio is hiring a Customer Support Specialist to deliver fast, empathetic product support, drive self-service improvements, and represent customer needs across a growing SaaS team.

Customer Success Specialist needed to build support workflows, a comprehensive knowledge base, and deliver high-quality customer support for a fast-growing clean energy SaaS startup.