Enterprise Support Specialist, Spanish Speaking
Skills
- 3+ years supporting a technical SaaS product, ideally with enterprise customers
- Professional-level spoken and written Spanish
- Experience with system administration or guiding large end-user communities through implementations
- Ability to evaluate business impact of technical issues and drive cross-functional prioritization
- Strong case ownership, incident escalation, and stakeholder communication skills
Responsibilities
- Develop deep expertise in Figma products and customer journeys to diagnose sophisticated inquiries
- Own customer cases from initial contact through resolution, primarily via email
- Collaborate closely with Sales to guide large organizations through workspace configuration and account setup
- Serve as voice of the customer: capture product/process gaps and present data-backed cases for improvements
- Act as point of contact for high-risk escalations, coordinating cross-functional partners and communications
- Identify trends and share insights with Product and Engineering to advocate for bug fixes and feature enhancements
- Participate in pilot programs and experimentation to improve support efficiency and personalization
- Recommend tooling and processes in partnership with Product Support Operations to scale the enterprise support function
Education
- Bachelor's degree or equivalent practical experience preferred
- Willingness to learn product, security, and identity-management concepts on the job
Benefits
- Health, dental & vision insurance
- Retirement plan with company contribution
- Parental leave & reproductive/family planning support
- Mental health & wellness benefits
- Generous PTO and company recharge days
- Equity grants and competitive additional compensation (bonus/incentives)
- Learning & development stipend and work-from-home stipend
- Cell phone reimbursement
- Onsite onboarding and reasonable accommodations for applicants with disabilities
Average salary estimate
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