Technical Support Engineer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Engineer in the Americas.

As a Technical Support Engineer, you will be the primary point of contact for customers, helping them navigate technical challenges and achieve their business goals. You will engage directly with users via email and chat, triaging issues, diagnosing problems, and providing clear, actionable guidance. This role offers the opportunity to work closely with Product and Customer Success teams, contributing to process improvements and product enhancements. You will play a key role in ensuring customers have a smooth experience, helping them adopt features effectively and providing feedback that drives product development. Strong written communication, technical problem-solving, and a proactive mindset are essential for success. You will operate in a collaborative, fast-paced environment where your expertise and empathy make a real impact on customer satisfaction.

• Accountabilities
• Respond to and resolve customer inquiries via email, chat, and support ticketing systems.
• Troubleshoot technical issues and guide customers through solutions effectively.
• Collaborate with Product and Customer Success teams to escalate and resolve complex issues.
• Document solutions, create guides, and contribute to knowledge base improvements.
• Identify recurring issues and suggest process improvements or product enhancements.
• Conduct regular touchpoints with clients to ensure satisfaction and successful onboarding.
• Maintain high-quality support standards while balancing response times and customer needs.
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• Requirements
• Experience in technical support, customer-facing roles, or SaaS support environments.
• Familiarity with basic programming concepts (APIs, variables, conditionals, loops) and, ideally, some JavaScript knowledge.
• Strong written and verbal communication skills with a focus on clarity and empathy.
• Self-motivated, proactive, and able to work independently in a remote, fast-paced environment.
• Comfort using support tools like Zendesk, bug tracking platforms, or workflow automation tools.
• Experience with email marketing, marketing automation, or technical platforms is a plus.
• Availability to work PST/MST hours and adapt to team collaboration across time zones.
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• Benefits
• Competitive salary of $70,000 USD (or equivalent) with market-adjusted rates based on experience.
• Inclusive benefits package covering medical, dental, vision, mental health, and supplemental insurance for you and your family.
• 16 weeks paid parental leave and unlimited paid time off.
• Remote work flexibility, with stipends for home office setup and wellness initiatives.
• Professional development budget to support continuous learning.
• Collaborative, inclusive work culture that values empathy, transparency, and growth.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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