Customer Experience Coordinator (Part-Time) - Indianapolis, IN (Nora) - job 1 of 2
Skills
- Excellent verbal communication and phone etiquette
- High emotional intelligence and ability to read a room
- Strong organization and time-management skills
- Comfortable multitasking in high-stakes, fast-paced settings
- Advanced computer proficiency and experience with practice management software
- Professional, approachable presence and customer-focused mindset
- Problem-solving and service recovery skills
Responsibilities
- Answer and triage incoming phone calls, texts, and emails promptly and courteously
- Greet and check in customers upon arrival; announce them to the clinical team
- Record and maintain accurate client, patient, referral, and payment information
- Transfer medically related calls to doctors quickly and appropriately
- Monitor wait times, identify bottlenecks, and coordinate with staff to improve flow
- Manage payments and financial records securely and accurately
- Follow up with clients by call/text 24 hours after visits
- Collect and share customer feedback and positive comments with the team
- Anticipate customer needs, resolve complaints empathetically, and escalate when necessary
- Create personalized, hospitality-driven touches (beverages, celebrations, video chats) while respecting confidentiality
Education
- High school diploma or equivalent required
- Associate degree or relevant certifications preferred
Benefits
- Industry-leading compensation
- 401(k) with company match
- Continuing education (C.E.) opportunities
- Flexible work schedules to support work–life balance
- Access to modern hospital facilities and latest equipment
- Hospital stocked with groceries/snacks, contests, outings, and company retreats
- Employee referral rewards
- Inclusive, employee-centric culture with growth opportunities
Average salary estimate
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