Resort Services Operator - job 1 of 2

Pay rate: $15 / hour - Use our Daily Pay benefit and get access to your pay as you need it.

Westgate Vacation Villas & Town Center Resort, which boasts more than 3,000 accommodations, offers you a great opportunity to meet and share stories with guests who arrive from around the world to enjoy Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers such as 14 heated outdoor pools, 14 hot tubs and the state-of-the-art Ship Wreck Island Water Park.

As a Resort Services Operator, you will play a crucial role in ensuring the satisfaction and comfort of our in-house guests. Your responsibilities will include providing friendly and positive service, managing incoming calls, and coordinating various tasks to enhance the overall guest experience. 

As a Resort Services Operator, you will: 

• Provide friendly, positive, and hospitable service to our in-house guests. 
• Answer calls using the phone routing system.  
• Route calls and take messages to the appropriate departments. 
• Complete daily reports and records as required.
• Answer, screen, and route outside calls.
• Supply information to callers and record messages.
• Call back each guest who called to ensure completion of the request.
• Coordinate with the front desk via “Owner Forecast Grid” to ensure all owner villas are a priority and that there are adequate villas in the system for the night arrival.
• Input and manage timeshare villa status for the front desk.
• Be a liaison with the front desk daily for partial and full services and VIP lists.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

• Must be able to lift up to 15lbs.
• 1+ years of customer service experience in a call center environment or similar preferred.
• Must have excellent communication skills and be able to read, write, and speak English fluently.
• Must be able to work weekends and holidays.
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.