Customer Experience Coordinator (Relief) - Fort Lauderdale, FL - job 1 of 2
Skills
- Exceptional verbal communication and phone etiquette
- Advanced proficiency with computer systems and practice management software (PMS)
- Strong multitasking and time-management ability
- High emotional intelligence and ability to read a room
- Customer complaint resolution and conflict management
- Cash handling and payment processing
- Professional, approachable demeanor in high-stakes situations
Responsibilities
- Answer and route incoming calls, emails, and texts promptly and professionally
- Welcome, check in, and announce customers to the clinical team on arrival
- Monitor wait times, identify workflow bottlenecks, and suggest improvements
- Manage payments, maintain accurate customer and financial records
- Handle customer complaints empathetically and resolve or escalate as needed
- Circulate through the hospital to engage waiting customers and optimize satisfaction
- Coordinate video chats or updates between customers and the care team when needed
- Collect customer feedback, share positive comments with the team, and track patterns for improvements
- Follow up with customers 24 hours after visits to check on pet outcomes
- Create personalized, memorable experiences and identify safe customer participation opportunities
Education
- High school diploma or equivalent required
- Associate degree or coursework in customer service, communications, or related field preferred
Benefits
- Industry-leading compensation
- 401(k) with company match
- Health, vision, and dental insurance
- 10 weeks paid parental leave at 100% of salary
- Unlimited continuing education opportunities
- Flexible scheduling for work-life balance
- Generous employee pet discount
- Hospital stocked with groceries/snacks and regular contests/outings
- Referral rewards and company retreats
Average salary estimate
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