Customer Engagement Rep I
LinkActiv Group
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The Customer Engagement Rep I position is a Full time, Iterum position.REPRESENTANTE DE SERVICIO
Un representante de servicio al cliente es responsable de proporcionar a los usuarios información y soporte en relación con los productos o servicios de la campaña. Además, es responsable de manejar adecuadamente quejas, reclamaciones y sugerencias.
RESPONSABILIDADES
- Brindar atención al cliente mediante llamadas telefónicas, chats u otros medios de comunicación, demostrando profesionalismo, empatía, amabilidad, cortesía y un alto nivel de auto-control.
- Identificar eficazmente la necesidad del cliente y ofrecer soluciones de acuerdo con los criterios establecidos.
- Realizar esfuerzos de retención para persuadir a clientes ante posibles intentos de cancelaciones.
- Registrar nuevos casos y realizar seguimientos cuando sea necesario.
- Informar a los clientes sobre los servicios disponibles de acuerdo con su elegibilidad y explicarlos claramente.
- Documentar y mantener los registros actualizados en la base de datos.
If you thrive in an environment that fosters growth and collaboration with motivated, enthusiastic high achievers, you'll find a fulfilling career with us!
Grupo Ferré Rangel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, age, or veteran status. We encourage applications from individuals of all backgrounds.LinkActiv Group
¡Nada mejor que trabajar en un lugar donde todos realmente CREEN en su propósito!
Nuestra misión es aportar pasión y atención al cliente en cada paso del camino.
La posición Customer Engagement Rep I es Full time y Iterum.REPRESENTANTE DE SERVICIO
Un representante de servicio al cliente es responsable de proporcionar a los usuarios información y soporte en relación con los productos o servicios de la campaña. Además, es responsable de manejar adecuadamente quejas, reclamaciones y sugerencias.
RESPONSABILIDADES
- Brindar atención al cliente mediante llamadas telefónicas, chats u otros medios de comunicación, demostrando profesionalismo, empatía, amabilidad, cortesía y un alto nivel de auto-control.
- Identificar eficazmente la necesidad del cliente y ofrecer soluciones de acuerdo con los criterios establecidos.
- Realizar esfuerzos de retención para persuadir a clientes ante posibles intentos de cancelaciones.
- Registrar nuevos casos y realizar seguimientos cuando sea necesario.
- Informar a los clientes sobre los servicios disponibles de acuerdo con su elegibilidad y explicarlos claramente.
- Documentar y mantener los registros actualizados en la base de datos.
Si disfrutas de un ambiente que promueve el crecimiento y la colaboración con personas motivadas, entusiastas y comprometidas con el éxito, ¡tenemos la carrera ideal para ti!
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