HR Business Partner, Tech

The Team

Upstart is in a period of rapid growth and the People team is foundational to our continued success as we scale. You will be joining a company with engaged founders and leaders, strong values (practiced daily!) and operational rigor and discipline. Come help us build the culture that will enable continued success for our employees and our borrowers!

As an HR Business Partner supporting our Tech team, you will be responsible for day-to-day HR support to a critical talent population at Upstart. From front line manager coaching and talent development, to performance cycles and cultural initiatives, you will partner closely with the Lead HRBP and the Tech management team to uplevel performance and the employee experience at Upstart. You will also be a strategic HR Business Partner for our Auto GTM team, providing support to a key vertical team as they continue to scale. 

As a member of our growing People org, you will participate in company-wide HR programs that could include initiatives in performance and talent management, employee engagement, system implementation, diversity and inclusion, development and more.

Position Location - This role is available in the following locations: Remote

Travel Requirements - As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

How you’ll make an impact:

• Coach and advisor: Advise and consult with managers and leaders as they continue to scale. From org design, to talent development, to rewards and recognition, and high performance culture, act as a trusted thought partner and coach.
• Manager support: Build relationships with managers to ensure their confidence and trust in the HR team; offer ideas and resources to help them thrive in their roles and careers at Upstart.
• Employee relations: Oversee and resolve employee relations issues of varying complexity by conducting thorough and objective investigations, interpreting and applying Upstart policy and making recommendations.
• Performance management: Partner with managers to identify high performers and help them grow with Upstart; and to work through low performance management to maintain our high performance bar.
• Project and program support: Support core HR programs, processes and initiatives such as performance management, compensation planning, employee engagement and diversity and inclusion.
• Solve problems: Be an adaptable problem solver, liaising between the People Ops team and the business to achieve the best outcomes for the organization. Provide thoughtful and appropriate counsel, striking a balance between long and short term business needs.

What we’re looking for: 

Minimum requirements:

• BA/BS degree or equivalent professional experience
• 3-5 years of Human Resources experience in the tech industry (HRBP, HR generalist, employee relations)

Preferred qualifications:

• Experience working with Tech teams (Engineering, Product & UX Design, Machine Learning) and GTM teams in a geographically dispersed or digital first environment
• Excellent communication and stakeholder management skills
• Comfortable navigating ambiguous situations, complex interpersonal dynamics, and change management
• Exceptional judgment to recognize when escalations are needed
• High emotional intelligence with a demonstrated ability to handle sensitive and confidential situations with professionalism
• Skilled in performance management best practices and employee relations matters 
• Well versed in people analytics and familiarity with using HRIS systems, with an ability to influence with data 
• History of building relationships across all levels and teams to foster better business outcomes 
• Strong bias for action and a track record of strong work ethic, integrity and personal accountability