Senior Customer Success Manager (Enterprise)
Skills
- Proven Customer Success experience supporting enterprise SaaS customers
- Solid knowledge of cybersecurity concepts and technologies (endpoint, network, cloud, SIEM, incident response)
- Strong data analysis skills to track customer metrics, churn, retention, NPS and usage trends
- Experience partnering with sales on renewals and expansion
- Proficiency with CRM systems (e.g., Salesforce) and customer success tooling
- Excellent communication and stakeholder management skills
Responsibilities
- Build and maintain strong, trusted relationships with enterprise customers through onboarding, adoption, and renewal cycles
- Proactively drive customer value realization and adoption of Red Canary products and services
- Partner with sales on renewals and identify upsell/cross-sell opportunities to support account expansion
- Monitor customer health, triage risk, and coordinate internal resources to resolve issues and improve outcomes
- Conduct regular executive business reviews (EBRs) and present KPIs, ROI and recommendations
- Maintain deep product and roadmap knowledge and provide product feedback from customers
- Deliver against quarterly OKRs and KPI targets related to retention, expansion, and customer satisfaction
Education
- Bachelor’s degree or equivalent experience preferred
- Security or customer success related certifications are a plus (e.g., CISSP, CISM, CS certifications)
Benefits
- Various health plan options
- Paid time off, vacation and sick leave
- Parental leave options
- Retirement savings options
- Education reimbursement
- Hybrid/flexible work policies and in-office perks where applicable
Average salary estimate
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