Manager, Partner Success
Skills
- 5+ years leading partner success or partner programs in a SaaS environment
- Executive presence with ability to influence C-level stakeholders
- Cross-functional collaboration with sales, product, marketing, CS, and finance
- Program/project management and process development experience
- Strong written and verbal communication skills
- Comfortable working autonomously in a fast-paced, ambiguous environment
Responsibilities
- Serve as primary contact for channel partners, orchestrating joint customer journeys and ensuring alignment and satisfaction
- Drive partner program metrics: account growth, onboarding/adoption of DoiT Cloud Intelligence™, and partner enablement
- Manage and escalate support issues; coordinate cross-functional resolution to maintain high partner satisfaction
- Develop and deliver 'train the trainer' sessions and asynchronous partner training materials
- Build partner playbooks, processes, KPIs, and reporting to scale the partner program
- Create hiring strategy, role definitions, and headcount plan for the Partner Success team; recruit and retain talent
- Collaborate with GTM, product, marketing, sales, and finance to align partner strategy and support partner-led opportunities
- Represent delivery in partner evaluations, demos, and Quarterly Business Reviews (QBRs)
Education
- Bachelor’s degree preferred (or equivalent practical experience)
- Relevant certifications or training in partner/channel management or cloud technologies are a plus
Benefits
- Unlimited vacation and flexible working options
- Health insurance
- Parental leave
- Employee stock option plan
- Home office allowance
- Professional development stipend
- Peer recognition program
- Remote-first culture with global team
Average salary estimate
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