Technical Customer Success Manager

About iVerify

We are Experts in Mobile Threat Hunting. The first mobile threat hunting company to protect mobile devices like any other vulnerable corporate endpoint.

The mobile security market has a problem. Simply put, current solutions fail to meet the sophistication of modern threats or the growing privacy desires of mobile device users. We believe that it is time for something new. Not only because we care deeply about the safety of frontline users like journalists and activists - many of whom are doing important and often dangerous work - but because enterprises and consumers deserve real protection from advanced mobile threats without sacrificing privacy.

We are building the first mobile threat hunting company to harmonize security and privacy in the face of a new class of mobile threats. Supported by some of the most well-respected VC firms, we aim to become the go-to mobile security solution for individuals who want to know they can trust their devices with their most sensitive information – without sacrificing privacy. 

About the Role

As our first Customer Success hire, you will shape how we onboard, support and grow our customers. This is a highly visible, hands-on role - you’ll work directly with customers’ internal teams, our Sales and Product functions, as well as Engineering to ensure smooth implementations, drive usage/product adoption and build long-term relationships.

You’ll also drive the foundation for our Customer Success motion, establishing processes, playbooks, metrics and customer programs, as we scale.

Responsibilities

Implementation & Onboarding

• Lead technical onboarding projects for new customers: deployment planning, integrations, enrollment, and security best practices.

• Project-manage time-to-value, coordinating across customer teams and internal stakeholders.

Adoption & Deployment

• Drive customer deployment goals (e.g. user/device enrollment, endpoint coverage) to ensure customers realize full ROI.

• Provide proactive guidance and training for ongoing usage.

Customer Health & Relationship Building

• Serve as the trusted advisor to key stakeholders.

• Establish regular check-ins (ie QBRs) and provide insights to maximize product value.

• Design and launch our CSAT / NPS programming.

Renewals & Growth

• Own renewals for assigned accounts

• Identify upsell/cross-sell opportunities (e.g. additional features, licenses) and collaborate with Sales to win

Technical Support Liaison

• Act as a first-line technical contact for support submissions

• Troubleshoot and resolve common issues and coordinate with Product/Engineering for advanced cases.

Product Feedback & Advocacy

• Capture and prioritize customer feedback to inform roadmap and product improvements.

• Partner with Product to close the loop with customers.

Requirements

• 6+ years in Customer Success, Account Management, or related client-facing role in cybersecurity.

• Experience managing the full customer lifecycle: from onboarding and adoption through renewals, with a track record of partnering effectively with Sales on expansion opportunities.

• Strong project management skills; comfortable coordinating across multiple teams and stakeholders.

• Excellent communication and relationship-building skills, with the ability to serve as a trusted advisor.

• Comfort with technical concepts (integrations, security best practices, basic troubleshooting); able to translate between customer and engineering teams.

• Data-driven mindset with experience using CS tools/metrics (e.g. NPS, health scores, usage dashboards).

• Entrepreneurial approach: excited to build processes, playbooks, and programs from scratch in a fast-paced environment.

• Proactive, resourceful, and comfortable wearing many hats as the first CS hire.

Compensation

Our salary ranges are determined by role, level, location, and employment type. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position. Within the range, individual pay is determined by a variety of factors, including, but not limited to, work location, job-related skills, experience, and relevant education or training.

Diversity, Equity, and Inclusion

At iVerify, we are committed to building a diverse, equitable, and inclusive workplace and community. We believe that diversity in all its forms drives innovation and fosters creativity. We strive to create an environment where everyone feels valued, respected, and empowered to bring their authentic selves to work.