Account Manager - OEM | Business Development

At BETA Technologies, we apply our intellectual curiosity, passion for aviation, and commitment to sustainability toward a shared mission of revolutionizing electric aviation. Regardless of the position one holds, each team member brings their talent and desire to positively impact the environment and lives of others in a refreshing, vibrant, and inclusive culture.

As a company pioneering advanced air mobility and defining an entirely new category in aviation, we believe that the customer experience must be equally transformative— seamless, digitally-integrated, and lifecycle-driven from purchase to post-delivery support and sustainment. By joining this team, you will help shape this first-of-its-kind customer experience the BETA way, ultimately transforming and elevating the legacy aerospace customer experience. Spanning across our Commercial Aircraft, Ground Support Equipment (GSE), Defense, and Components customers, you will help foster relationships and provide a one-of-a-kind customer experience centered around reliability, sustainability, and elegance.

As an Account Manager for BETA’s OEM Component Customers, you will develop, maintain & drive the customer’s contract execution and scope, administering both strategic and tactical plans centered around the delivery of the products and services to the customer followed by their successful integration into their products and operations. You are responsible for converting the agreed-upon terms of the customer(s) contract(s) into action for the entire lifetime of that contract, ensuring BETA meets its obligations in the contract(s). Success is achieved through the development, execution, and coordinated delivery of a detailed project plan, encompassing contract term decomposition, component production and delivery efforts, and sustainment and other MRO (maintenance, repair, and overhaul) activities. Our ideal candidate will have a passion for aviation, be an exceptional communicator, have a keen attention to detail, have a passion for customer relations, and a track record of providing exceptional customer service.

• Administer and lead the activities and obligations associated with contract execution, including decomposing requirements, executing on deliverables, and tracking performance over the course of delivering and fulfilling the products and services of the contract.
• Scope the range of activation support needed for component customers (electric propulsion, battery systems, flight control computers, and other hardware) and help generate a framework for a tailored application to each customer activation, considering all BETA product lines (including Aircraft, GSE, Defense, and Component customers), including overall scope, schedule, resources, and integration needs of a customer.
• Collaborate with the Program Director, Program Manager, and other engineering & operations teams to pre-plan, develop and maintain the project schedule through component delivery and post-delivery sustainment.
• Manage the ERP inputs, including sales order entry, and coordination with operations and logistics to track parts, and maintain all other customer and order details in CRM and ERP, ensuring BETA delivers to the terms of the order.
• Lead communication and coordination with the customer on key milestones and activities, including status updates prior to, during, and completion of shipment.
• Establishing, identifying gaps in, and refining processes, developing work instructions, providing training to other team members directly or tangentially in support of the role (i.e. logistics, supply chain, operations, etc.).
• Coordinate with Aftermarket Team to provide customer support, spares, consumables, tooling & equipment as applicable, and logistics & warehousing support.
• Manage executive business reviews and/or senior management program reviews on a cadence to be mutually agreed, as well as ad hoc customer meetings (both on-site or off-site).
• Track performance, generate insights, and report on overall account health and customer satisfaction based on established key performance indicators and feedback collection mechanisms.

• Enterprise customer relationship management and a customer-centric mentality.
• Strong communication skills, both oral and written. Ability to express ideas clearly and efficiently.
• Project management experience demonstrating keen attention to detail, cross-functional coordination of activities, and ability to drive towards a deadline.
• Sense of urgency with quick decision making and focuses on outcome with clear metrics.
• Be a team player – willing to work for the improvement of the BETA team and our goals.
• Significant personal motivation, goal orientation, and diligence with an appetite to develop frameworks and efficiencies to scale and benefit other functions.
• Be familiar with SalesForce or a related CRM, Microsoft Office and Sharepoint, Project Management software (i.e. Microsoft Project, Asana, etc.), and Plex or a related ERP system.
• Ability and willingness to travel sporadically, up to 25% of the time. 

• Experience with logistics operations.
• Experience in aviation, ideally Part 135 operations.
• Strong technical acumen and knowledge of aerospace and/or commercial aviation.
• 8+ years of experience in Account Management.
• Project Management Professional (PMP) Certification.
• Entrepreneurial spirit, out of the box thinking, and affinity for a dynamic work environment.

Build electric airplanes with us!

We encourage all driven candidates to apply, even if they do not meet every listed qualification.

We are an equal opportunity employer. Employment decisions are based on merit, competence and qualifications and will not be influenced in any manner on race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, disability, veteran or military status, genetic information, pregnancy, or any other protected characteristic under federal, state, or local law. BETA complies with all applicable federal, state and local non-discrimination laws and does not tolerate discrimination of any kind in our workplace.

Employment offers are contingent upon the successful completion of a background check. BETA Technologies participates in E-Verify.