Account Coordinator Cosmetics

This position will be in the Asheville, NC area and will require travel to nearby stores.

The Account Coordinator manages and coordinates all retail activities relating to their vendor line in all stores carrying the vendor's merchandise. The Account Coordinator is an exempt role that reports to the VP, Center Core Retail Operations & Events. This role serves as the liaison for Belk and the vendor and will uphold the standards set forth by Belk Stores.

Job Functions

Sales & Financial Productivity

• Meet and/or exceed line specific annual sales plan

• Meet and/or exceed seasonal gift and event goals

• Meet and/or exceed gift goals (gift with purchase, gift with visit) and manage promotional calendar
• Plan, execute, meet and/or exceed localized events, and National Makeup Artistry events

• Analyze and monitor associate sales per hour goals, units per transaction goals and credit application goals via the Belk scorecard

• Ensure shrinkage is minimized and does not exceed plan (inclusive of damages, RTVs, etc.)

Counter Manager & Associate Development

• Monitor and review associate scorecard results. Create plan to coach and develop associate to meet and exceed key KPIs

• Recruit, hire, develop, train and coach top beauty advisor talent to ensure hours utilization

• Ensure the utilization of Concierge and clientele development by each Beauty Advisor

• Recognize top performers and coach sales associates who are performing below expectations

• Evaluate, recommend, and deliver sales associate training, as necessary

• Identify sales opportunities and communicate business updates to Belk field/corporate leadership and vendor.  (Field – RVP, SM, STM.  Vendor – Field Director. Corporate – VP and Buyer.)

• Visit stores regularly (minimum - in store 5 days a week) 6 hours per visit with clear brand focus

• Interact with Sales Associates, ASMs, STMs and Store Manager during store visits.
• Create and maintain relationships that influence entire store to drive sales.

Communications

• Maintain consistent verbal and written communication with Belk field/corporate leadership and line specific field executives.
• Present and participate on weekly leadership call with Belk VP/buyer and vendor leadership.

• Attend and present (as required) internal and vendor specific business meetings.

Merchandise Presentation & Promotions

• Follow established visual merchandising concepts as published by Belk Corporate Visual

• Ensure timely floor setup for promotional events and seasonal business activities

• Coordinate execution of approved in-store promotional events and contests

• Inspect counter standards to include cleanliness, counter set up compared to current vendor schematics and stockrooms (damages, RTVs, organization and cleanliness)

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Position Contribution Level :

• Intermediate Level

Minimum Education & Experience:

• Four-year degree or equivalent experience in retail environment
• Expertise in a business/functional area
• 1 - 3 years supervisory experience
• Beauty retail experience
• Artistry Skills

Knowledge & Skills

• Proficient in Excel, Microsoft Word, Social platforms – Instagram, Facebook, TikTok, understanding of retail store operations. 

Physical Requirements:

• Travel to stores, seminars, and off-site facilities
• Proficient in use of standard office equipment (computer, printer, copy machine, telephone, etc.)
• Make presentations to all levels of management.
• Ability to stand for majority of the work day
• Ability to communicate clearly in English
• Ability to lift to 30 lbs. above shoulder level

Supervisor

•   VP, Center Core Retail Operations & Events