Client Success Executive - Healthcare IT / Hospitals - Remote U.S.
Skills
- Experience in client success or account management, ideally in healthcare IT
- Skilled in strategic roadmap planning and program coordination
- Proficient in CRM tools (e.g., Salesforce) and project management tools/methodologies
- Strong written and verbal communication, presentation tailoring for different audiences
- Data analysis and KPI interpretation to measure client outcomes
- Ability to manage complex contractual/financial discussions and escalations
- Comfortable with 20–25% travel and flexible hours across U.S. time zones
Responsibilities
- Serve as the primary Altera contact for Paragon clients to ensure superior experience and adoption
- Lead complex cross-functional collaborations to align on goals and action plans
- Facilitate strategic partnership reviews and roadmap planning with clients
- Coordinate and oversee complex services initiatives and client regulatory preparedness
- Communicate business-impacting items (releases, outages, events) and track follow-up
- Drive solution optimizations, workflow best practices, education, and Voice of Customer participation
- Maintain internal client updates and KPI reporting using Altera tools
- Identify and grow reference accounts and support resolution of complex financial/contractual issues
- Prioritize and manage work across multiple clients, programs, and time zones
Education
- Bachelor's degree in business, healthcare administration, IT, or related field, or equivalent experience
Benefits
- Remote U.S.-based role with flexible hours to cover multiple time zones
- Travel opportunities to client sites (approx. 20–25%)
- Professional development and cross-functional exposure
- Equal Opportunity Employer policies and inclusive workplace practices
Average salary estimate
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Altera Corporation is at the forefront of technology innovation, providing customers programmable solutions for leading-edge electronic systems that are shaping our modern world. Headquartered in Silicon Valley, California, Altera has been supply...
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