Customer Success Manager
About Knowtex
Knowtex is building the future of voice AI operating systems for clinicians, transforming how healthcare documentation happens at the point of care. Founded by Stanford AI scientists with deep clinical experience, we're experiencing explosive growth across both commercial health systems and federal healthcare, with our ambient documentation platform scaling rapidly to thousands of clinicians across hundreds of specialties. We're at an inflection point where cutting-edge AI meets real clinical impact, giving clinicians hours back each day to focus on what matters most - their patients.
Position Overview
Drive adoption and expansion of Knowtex across our enterprise healthcare customers. You'll own the post-sale relationship, ensuring customers achieve their clinical documentation goals while identifying growth opportunities.
Key Responsibilities
Manage portfolio of enterprise accounts including VA medical centers and large health systems
Drive user adoption from pilot to full deployment (150 to 7,500+ users)
Develop success metrics aligned with customer goals (documentation time savings, coding accuracy)
Conduct quarterly business reviews demonstrating ROI and clinical outcomes
Identify expansion opportunities into new specialties and departments
Coordinate with implementation teams during rollouts and integrations
Build relationships with clinical champions and IT leadership
Support contract renewals and template-based pricing negotiations
Create playbooks for specialty-specific adoption strategies
Track and improve key metrics: user activation, daily active usage, specialty penetration
Required Qualifications
4+ years in customer success or account management in healthcare technology
Experience managing enterprise accounts with 500+ users
Proven track record of driving product adoption and expansion
Strong analytical skills for measuring and presenting customer outcomes
Excellent stakeholder management across clinical and technical teams
Understanding of healthcare operations and clinical workflows
Preferred Qualifications
Experience with clinical documentation or revenue cycle management solutions
Familiarity with value-based care and quality reporting (MIPS measures)
Knowledge of medical coding and billing processes
Experience with federal healthcare customers
Benefits
Meaningful equity compensation
Unlimited PTO
Premium health, dental, and vision coverage
401(k) plan
Hybrid work model: 3 days/week in our San Francisco office
Average salary estimate
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