Community Director

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Job Type:

FLSA Status:

Summary:

The Community Director is a live-in position and co-manages all aspects of a co-educational residence hall and learning community housing approximately 600-1200 students. This position directly oversees the day-to-day operation of a residential area including: supervising student assistants, conflict mediation, hall initiatives/activities and facilities operation. The incumbent provides judicial services as a hearing officer in violations of the Student Code of Conduct regarding the housing policies and helps enforce these policies. This position provides on-call emergency coverage after hours for the resident population. The Community Director also serves as an advisor to the Hall Council in the assigned area and presents educational programming for residents as needed.

Essential Functions:

1.) Staff Supervision, Selection, and Training

• Select, train, and supervise student staff to provide an environment conducive to living and learning. To meet these goals, this position requires the individual to meet with staff members individually and as a group to discuss their performance, the residents and issues affecting the area. This also includes supervising staff programming, conflict mediation, and evaluation of student staff performance. Furthermore, this position plays an integral part in the selection of qualified staff, as well as provides a comprehensive training program in the fall and spring semesters for student staff positions throughout the department.

2.) Judicial Administration

• Ensure that policies are uniformly and fairly enforced. Read and access staff reports on alleged violations of the student code of conduct (Incident Report Forms or IRFs). Provide services as a hearing officer in violations of the Student Code of Conduct regarding the housing policies. Prepare and present in cases involving a Disciplinary Hearing Board. Prepare all paperwork and reports that detail the judicial system within the residence halls.

3.) On-Call Emergency Response/After Hours Responsibility

• Provide on-call emergency coverage after hours for the resident population. Respond to a variety of student needs and coordinate response network within the department, as well as with other university departments. Provide assistance with after hours and weekend room assignment, staff selection, and staff training programs.

4.) Educational Programming

• Interpret and apply a programming framework utilizing Housing & Dining Programs programming model. Collaborate with university faculty and other departments within the Office of Campus Life and Academic Affairs. Create and present programs on topics identified as residents’ most immediate needs and interests.

5.) Residential Desk Operations

• Oversee day to day operations for the residential community desk during the academic year. Recruit, hire and supervise desk coordinator and desk receptionists. Assist in the implementation and training for student staff during fall and winter training programs.

6.) Hall Council Advising

• Serve as an advisor to the Hall Council in the assigned area. Attend and assist with Hall Council executive and general meetings. Regularly meet with Hall Council executives for planning. Manage Hall Council budget. Approve funding requests.

7.) Facilities Operations

• Oversee the facilities operations for their assigned residential area. This includes working closely with staff to ensure the proper identification of damages in both individual and common areas. The position entails meeting with Facilities Management staff, housekeeping staff, other staff in the department, and other constituencies that work to ensure the facilities remain in good condition.

8.) Additional Responsibilities

• Additional responsibilities may include Summer Operations (May – August), Committee Assignments and/or Collateral Assignment. Assist in conduct adjudication and provides follow-up care to summer residential students.

• Collateral Assignment - Provide assistance to the division in a position separate from that listed above. Meet with appropriate office to determine the extent of assistance and provide documentation and information to show how this connection is beneficial to the department. Not all positions allow for a collateral assignment, depending on the residential area assigned.

• Committee Assignments - Serve on various committees and/or projects within the department or the university as assigned.

Supervisory Responsibility:

• Co-supervises a subset of student staff comprised of Resident Assistants and Desk Receptionists.

Competencies:

• Serving Customers.

• Displaying Creativity.

• Prioritizing and Organizing.

• Acquiring and Analyzing Information.

• Supporting Coworkers.

• Managing Performance.

Position Type/Expected Hours of Work:

• Full-Time.

• 35 hours per week.

• On-campus living and availability for after-hour and weekend response is required.

• This position has “non-traditional” business hours. Extreme flexibility is required to be successful in this position. Attendance at campus functions, student programs, and after-hours emergency response is often required. The staff member should have an active interest in the development of students in their personal and academic pursuits.

Salary Range:

Required Education and Experience:

• Master’s degree in student personnel administration or related field is required.

• 1 - 3 years of relevant experience.

Preferred Education and Experience:

• One year of professional residence hall supervision/management experience, residential curriculum development, living learning communities, and/or advising student groups is preferred.

• Supervision of student employees and/or graduate assistants preferred.

• Previous experience managing student crises and conflicts preferred.

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.

Other Details

• Hiring offers for this position are contingent on successful completion of a background check.

• Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.

• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• American University is an E-Verify employer.

Current American University Employees

American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.

Contact Us

For more information or assistance with the American University careers site, email theworkline@american.edu.

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.