Human Resources Business Partner (Sentry Credit)

The Opportunity:

As the primary HR partner for Sentry Credit (“Sentry”), you will play a pivotal role in shaping a thriving workplace, empowering talent through innovative HR programs, and enhancing leadership effectiveness through consultation and coaching. This role blends big-picture HR strategy with hands-on execution, ensuring alignment between HR initiatives and business goals while directly supporting employees and leaders.

You will serve as a trusted advisor and resource for senior management, guiding workforce planning, leadership development, and employee engagement strategies. At the same time, you'll handle complex employee relations cases, legal compliance, immigration processes, and day-to-day HR operations. 

Success in this role requires 6+ years of HR experience, exceptional communication skills, and the ability to seamlessly switch between strategic and tactical work. This position is onsite at our office in historic downtown Everett (WA), with potential for hybrid work in the future. You’ll be part of the TrueML People Team, reporting directly to the VP of People at TrueML.

• Drive HR Strategy & Workforce Planning. Partner with the People Team and Sentry Leadership to develop and execute an HR strategy tailored to Sentry Credit (“Sentry Credit”) needs. Act as a trusted advisor to senior leadership, providing HR guidance on talent management, workforce planning, and organizational effectiveness. Facilitate workforce planning initiatives, helping Sentry Credit leadership ensure it has the right talent in place to achieve its business goals.

• Employee Relations & Compliance. Resolve complex employee relations cases, ensuring fair and legally compliant outcomes. Conduct internal investigations and the immigration process while working closely with our immigration partner, mitigating risks and maintaining compliance. Support Sentry leadership during performance management, discipline issues, employee complaints, coaching, and employee engagement strategies. Stay up to date with labor laws and HR best practices, proactively addressing compliance risks.

• Leadership Development & Talent Management. Develop managers and leaders, enhancing their skills in coaching, performance management, and team development. Support succession planning and internal mobility to help Sentry leadership ensure a strong leadership pipeline. Guide leaders in leveraging L&D programs and career development opportunities for their teams.

• HR Operations & Process Optimization. Collaborate with People Operations on leave administration, HR policies, and benefits inquiries. Promote self-service HR tools and ensure employees access key HR resources. Identify and lead process improvements to drive consistency and efficiency across subsidiaries.

• Employee Engagement & Culture. Collaborate with People Programs & Engagement teams to enhance employee experience, DEI initiatives, and workplace culture. Support Sentry  leadership in developing employee engagement plans that strengthen retention and morale. Act as a change agent, guiding teams through organizational transitions and culture shifts.

• Additional Projects & Strategic Initiatives. Contribute to cross-functional HR projects that enhance the employee experience and drive business impact. Lead initiatives that foster an inclusive, high-performing, and values-driven workplace. Additional projects, and other types of initiative and administrative support as needed.

• 6+ years in HR with a focus on Employee Relations, Performance Management, Recruiting, Compensation, and Workforce Planning.
• At least 3 years of experience in a call center or customer service industry.
• Proven track record in managing complex employee relations.
• Demonstrated understanding of HR principles, including recruitment, performance management, and compensation.
• Demonstrated resilience under pressure, with the ability to navigate setbacks, maintain focus, and push through challenges without losing momentum.
• Strong analytical and problem-solving skills.
• Exceptional written and verbal communication skills.
• Demonstrated ability to drive initiatives, influence outcomes, and achieve results.
• Ability to quickly establish credibility and rapport with business unit leadership, colleagues, and stakeholders.
• Excellent interpersonal skills, including active listening, coaching, empathy, and handling sensitive matters with tact and professionalism.
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred.
• High integrity, confidentiality, and professionalism.
• Strong sense of urgency and ability to work independently.Experience engaging with diverse employee groups and adapting communication style to various cultural backgrounds.
• Willingness to undertake ad-hoc projects, learn new skills, and commit to task completion.
• Ability to work with minimal supervision and make time-sensitive decisions.

• Experience with Rippling, Okta, Confluence, Jira, and G-Suite
• Experience working with contingent / BPO workforce