Strategic Customer Success Manager - US
Welcome to the video first world!
From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video.
Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now….
Meet Synthesia
We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s and more. Read stories from happy customers, what 1,200+ people say on G2 and being named as one of the "Top Startups to Bet Your Career On" in 2025!
In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we’ve raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.
The role...
Reporting into the Head of Customer Success, the ideal candidate will be customer–centric and passionate about building strong customer relationships while delivering value to ensure happy customers.
Build and nurture strong relationships with key stakeholders to drive retention and growth
Conduct discovery with customers to understand business objectives and uncover new use cases
Establish and maintain a trusted advisor relationship with customers, ensuring that customers are realizing value out of their investment in Synthesia
Act as a subject matter expert for the practical application of Synthesia within enterprises and take a consultative approach in implementing video content into their workflows
Monitor utilization and deploy strategies to increase user engagement, adoption and satisfaction
Lead Quarterly Business Reviews with senior stakeholders in attendance that deliver clear outcomes
Ensure ROI and value is communicated and understood by the customer
Proactively monitor customer health, including potential risks to renewals and expansion opportunities
Own commercial conversations and all aspects of the renewal process
Collaborate with internal teams to ensure seamless onboarding, support, and resolution of customer issues
About you...
Customer-facing experience in Customer Success Management, Account Management, Technical Account Management or similar ideally in B2B SaaS space
Experience managing a book of business of up to 35 strategic accounts from onboarding through renewal
A track record in managing risk, forecasting, and identifying growth opportunities
Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services
Successfully onboarding new clients and building key relationships in the first critical months and beyond
Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
Light video editing using the Synthesia platform
Retention and growth of our enterprise clients
Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities
At Synthesia we expect everyone to...
Put the Customer First
Own it & Go Direct
Be Fast & Experimental
Make the Journey Fun
The good stuff...
In addition to being a part of a great team, working in a fun and innovative environment, we offer...
A competitive salary + stock options in our fast-growing Series D start-up.
Paid parental leave
25 days of annual leave + public holidays + paid sick leave
100% Medical, Dental & Vision
401k Plan
A generous referral scheme
Fun culture with regular socials
A brand new computer + monitor
Remote USA - Central or Eastern standard time preferred
Salary: $160,000 - $180,000 OTE. The final compensation package will be determined based on your experience, qualifications, and location.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
As a Solutions Architect at Synthesia, you will design scalable integrations and drive customer adoption by translating use cases into technical architectures and measurable business outcomes.
Lead targeted, multi-channel ABM programs at Synthesia to drive pipeline growth and win net-new enterprise accounts in coordination with Sales and Field Marketing.
Experienced Customer Success leader sought to manage and coach a remote team of CSMs at GoGuardian, driving renewals, expansions, escalations resolution and customer advocacy across the U.S.
Lead and scale Canva’s Strategic Account Services organization to deliver predictable, high-impact implementations and enterprise success for the company’s most complex customers.
Autodesk seeks a Customer Success Manager to drive adoption, value realization, and long-term retention for DoD customers through tailored success plans and cross-functional orchestration.
Trucordia seeks an experienced Client Executive in Warwick, NY to manage complex commercial accounts, lead renewal strategy, and drive book profitability as a trusted client advisor.
Lead strategic account growth for public sector clients as a remote SLED Account Manager, driving pipeline, partner engagement, and long-term customer value.
Apollo.io is hiring a results-driven Mid-Market Account Manager to grow usage and revenue across a book of mid-market accounts through activation, upsell, and strategic account planning.
Support PinnacleCare's group benefit clients and account teams by coordinating enrollment, communications, reporting and day-to-day client needs to drive satisfaction and retention.
Supporting SoFi's Global Service Delivery Center partnerships, this role manages vendor relationships, performance reporting, invoicing, and program improvements to ensure operational excellence.
Beloform is hiring a Client Relationship Manager to serve as the primary client liaison, ensuring exceptional service delivery and long-term partnership growth.
Lead and coach a high-performing Customer Success team at an edtech SaaS company to drive retention, expansion, and strategic customer outcomes across US accounts.
Outtake is hiring a Technical Account Manager to lead technical customer engagements, configure and deploy our AI-driven trust platform, and drive adoption across enterprise customers.
Swiftly is hiring a Customer Success Manager to drive adoption, retention, and expansion for grocery retailer partners across its digital commerce and retail media platform.
Dovetail seeks an experienced Enterprise Customer Success Manager to own West Coast enterprise accounts, drive renewals and expansion, and help scale customer success programs for a rapidly growing AI-native platform.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
