Customer Success Manager
About StudyFetch
StudyFetch is the #1 AI-native learning platform globally, transforming how millions of students learn through personalized AI-powered education. We’re growing fast with backing from top-tier investors and a mission that’s redefining the future of education and ethical learning.
About the Role
We’re looking for proactive and relationship-focused Customer Success Managers to support our higher education partners as they onboard and scale with StudyFetch. In this role, you’ll be the strategic point of contact for university stakeholders, ensuring they receive value from our platform, understand product updates, and can track the impact on student engagement and learning outcomes.
Key Responsibilities
Own onboarding, implementation, and long-term success for assigned university accounts
Serve as the primary point of contact for university faculty and administrative leads
Develop success plans and guide partners through platform adoption and integration
Track usage metrics, create performance reports, and proactively surface insights
Conduct regular check-ins, training sessions, and strategic reviews
Collaborate closely with sales and product teams to ensure partner needs are met
Advocate for customers internally and influence roadmap based on feedback
Drive renewals and expansions through relationship-building and value demonstration
What We’re Looking For
3+ years of experience in Customer Success, Account Management, or EdTech services
Experience supporting enterprise or institutional clients
Strong communication and relationship-building skills
Ability to work cross-functionally and manage multiple stakeholders
Familiarity with the higher education landscape and academic structures
Organized, analytical, and comfortable presenting data-driven insights
Passion for supporting students and driving meaningful learning outcomes
What We Offer
$75,000 - $150,000 Base Salary + Bonus incentives
100% employer paid Medical, Dental, and Vision Insurance
75% dependent coverage
A high-growth, mission-driven team focused on transforming how students learn
If you're ready to revolutionize learning, join our team!
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