Starlink Enterprise Account Lead, US & Canada
Skills
- Customer-facing account or project management experience
- Strong written and verbal communication
- Experience with invoicing, logistics, or service delivery processes
- Cross-functional collaboration and escalation management
- High attention to detail and strong organizational skills
- Ability to prioritize in a fast-paced, ambiguous environment
- Willingness to travel across US and Canada and work extended hours/weekends when needed
- Comfort using CRM and spreadsheet tools
Responsibilities
- Serve as primary point of contact for a portfolio of enterprise and reseller partners across the U.S. and Canada
- Own onboarding, order execution, shipment and activation tracking, invoicing issues, and account health
- Manage operational support and relationship management to drive satisfaction and growth
- Define and implement repeatable, efficient reseller account management strategies
- Collaborate cross-functionally with Sales, Logistics, Tax, Legal, Support and Engineering to remove blockers
- Monitor account health metrics (order velocity, payments, activations, churn) and escalate as needed
- Translate customer feedback into tooling and process improvements
- Document playbooks, workflows and templates to scale account support
Education
- Bachelor’s degree in business, engineering, or related field OR
- High school diploma/equivalency plus 2+ years of relevant professional experience
Benefits
- Base salary within posted range plus potential discretionary bonus
- Eligibility for long-term incentives (stock, options, or cash awards) and Employee Stock Purchase Plan
- Comprehensive medical, vision, and dental coverage
- 401(k) retirement plan
- Short- and long-term disability and life insurance
- Paid parental leave
- 3 weeks paid vacation and 10+ paid holidays per year
- Paid sick time per WA law and employee discounts
- Company shuttles from select Seattle locations to Redmond office
Average salary estimate
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