Manager, Customer Success
Skills
- Customer success leadership and team coaching
- Renewal and expansion strategy execution
- Salesforce or CRM proficiency for tracking and forecasting
- Data-driven decision making and reporting
- Cross-functional collaboration and stakeholder management
- Strong communication and relationship management
- Familiarity with EHR and social services sector (preferred)
Responsibilities
- Lead, coach, and develop a team of Customer Success Managers to meet performance and professional growth goals.
- Act as executive sponsor and escalation point for key accounts, building deep, multi-threaded customer relationships.
- Use customer and internal data to shape strategies that improve customer experience and retention.
- Collaborate with Training, Implementation, Billing, and Support to ensure seamless service delivery.
- Own and drive the end-to-end renewal process with accurate forecasting and visibility.
- Achieve net revenue retention targets through renewals, upsells, and expansion efforts.
- Represent Radicle Health at industry conferences and promotional events.
Education
- Bachelor's degree or equivalent experience
- Relevant certifications in customer success or leadership a plus
Benefits
- Unlimited PTO
- Competitive medical, dental, and vision coverage
- 401(k) matching
- Paid holidays
- Volunteer time off
- Paid parental leave
- Remote work stipend
- Compensation range: $125,000 - $150,000
Average salary estimate
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