Customer Success Manager (Midwest)
Skills
- Proven revenue generation and quota attainment in enterprise K-12 software or account management
- Strong consultative selling and executive engagement skills with district leaders
- Experience with K-12 curriculum, standards, and education trends
- CRM proficiency (Salesforce preferred) including pipeline management and forecasting
- Project management and implementation experience in K-12 software deployments
- Excellent verbal and written communication and presentation skills
- Analytical problem-solving and strategic account planning
Responsibilities
- Own end-to-end success for strategic district partners from onboarding to renewal
- Proactively identify and pursue upsell and expansion opportunities within assigned districts
- Create accurate pricing proposals informed by historical customer data
- Develop deep product expertise to support and advise educators
- Manage onboarding and implementation as primary relationship manager
- Maintain consistent communication with district and school leaders to drive utilization and satisfaction
- Collaborate with internal teams to support renewals, inform product development, and share partner feedback
- Prepare accurate weekly forecasts, conduct deal reviews, and manage CRM pipeline
- Develop and execute account-based growth plans that account for territory complexities
- Travel periodically (approximately monthly) for on-site meetings and company events
Education
- Bachelor's degree preferred or equivalent professional experience
- Familiarity with K-12 education policies, curriculum, and standards
Benefits
- Geo‑neutral competitive pay bands and clear salary range
- Remote work flexibility with periodic travel for customer meetings and events
- Collaborative, inclusive culture focused on growth and learning
- Opportunities for professional development and cross-team collaboration
- Impactful work supporting educators and millions of students
Average salary estimate
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Empower kids to shape the world around them and within them.
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