Sr Director, Customer Success - Fully remote (US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sr Director, Customer Success in the United States.

In this role, you will lead the customer success strategy and execution for a fast-growing, mission-driven organization. You will oversee customer onboarding, engagement, retention, and growth initiatives while managing a high-performing team. Your focus will be on building long-term relationships, ensuring customer satisfaction, and driving adoption of products and services. You will collaborate cross-functionally with Sales, Product, and Marketing teams to enhance the customer experience and implement data-driven improvements. The role is remote-eligible, offering the flexibility to work from home while maintaining a visible impact across the organization. This position is ideal for a strategic, customer-focused leader who thrives in a dynamic, metrics-driven environment.

• Lead the Customer Success team, providing mentorship, hiring support, and professional development opportunities.
• Design and deliver structured onboarding programs, training sessions, and self-service resources to ensure smooth product adoption.
• Serve as the primary liaison for key accounts, resolving inquiries and providing strategic guidance to help customers achieve their goals.
• Build strong relationships through regular check-ins and business reviews, identifying upsell and cross-sell opportunities and partnering with Sales on renewals and expansion.
• Analyze customer feedback and usage data to recommend operational and product enhancements.
• Define, track, and report KPIs, cost-control measures, and staffing needs to senior leadership.
• Champion best practices and represent the customer voice across the organization to drive continuous improvement.

• Bachelor’s degree in Business, Healthcare Administration, or a related field.
• 10+ years of experience in Customer Success, Account Management, or Client Services.
• Proven leadership experience in Customer Success, preferably in SaaS or healthcare-related industries.
• Strong interpersonal and communication skills with the ability to build trust and influence at all organizational levels.
• Analytical mindset with proficiency in data-driven decision-making and reporting.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Experience with CRM and customer success tools such as Salesforce, HubSpot, or Gainsight.
• Strategic thinker with adaptability in a dynamic, evolving environment.

• Competitive salary ($134,000–$166,571)
• Hybrid work schedule (partial in-office attendance)
• Medical, dental, and vision insurance
• Employer-paid life, AD&D, and short-term disability insurance
• Traditional and Roth 401(k) plans with employer match
• Fourteen paid holidays and four floating holidays
• Generous Paid Time Off policy
• Paid medical, family, and parental leave
• Commuting benefits and professional development funds

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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