Account Manager, Mid-Market (North America) - job 1 of 2

Artificial Intelligence. Actual Impact.

At Docebo, AI isn’t just a buzzword - it’s how we help teams move faster, perform better, and focus on the work that actually matters. Our learning platform is built with smart, time-saving tools that personalize training, cut the busywork, and make learning feel like less of a chore (and more of a superpower).

We’re building the future of learning, and we’re doing it with a team that loves to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people - not just in theory - you're in the right place.

Still thinking it over? At Docebo, values aren’t just posters on the wall — they show up in how we work every day. We lead with what we call the Docebo Heart: we trust each other, assume positive intent, and make space for the differences that make our team stronger.

So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn.

About This Opportunity:

As an Account Manager at Docebo, you will be pivotal in driving the growth of our clients. Your role will involve managing and expanding a portfolio of mid-market accounts, helping ensure clients achieve their learning goals and business outcomes. You will act as one of the main points of contact for your clients, aligning closely with Customer Success Managers (CSMs) to support client needs and facilitate growth.

Account Growth & Management:

• Develop and execute growth plans for your book of business.

• Lead commercial processes to expand or modify customer usage of Docebo.

• Identify and penetrate into new use cases within client portfolios to expand Docebo's footprint.

• Use empathy, curiosity, and innovative thinking to understand and meet customer needs.

Customer Relationship:

• Establish and maintain strong relationships with clients, understanding their business initiatives and goals.

• Work collaboratively with CSMs and other Docebo resources to ensure clients have the necessary tools and solutions to achieve their objectives.

• Use a consultative approach to refine and optimize customer use of the platform, leveraging new features and capabilities.

Data Management & Analysis:

• Ensure all account-related data is current and accurately reflects the status of each account.

• Analyze data to drive strategic conversations and objectives with clients.

Customer Success & Retention:

• Increase customer satisfaction, loyalty, and retention by creating positive customer experiences.

• Achieve and exceed sales and retention targets consistently.

Requirements:

• 3+ years in a related field, with a proven track record in growing a renewable book of business for a SaaS company.

• Excellent organizational skills, with the ability to keep pipelines updated and organized.

• Strong communication and rapport-building skills, capable of leveraging technology for remote interactions.

• Agile and flexible, with the ability to problem-solve and adapt quickly.

• Impeccable negotiation skills and a consultative approach to client interactions.

• Ability to analyze data and make sound, timely decisions.

Benefits & Perks 😍

• Generous Vacation Policy, plus extra floating holidays to use for religious or cultural events that matter to you

• Employee Share Purchase Plan

• Career progression/internal mobility opportunities

• Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)

Hybrid Office Model 🏢

We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are “hybrid.” We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee’s needs. Our Talent Acquisition team will let you know about the role you are applying for and the hybrid details during the first interview.

About Docebo 💙

Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.

Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today!

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to [email protected]. The e-mail should include a description of the requested accommodation and the position you’re interested in.