Key Account Manager I

The Key Account Manager at Favor has a genuine interest in supporting local merchants in our Texas markets. This position develops and builds strategic relationships with our Merchant Partners to deliver results. Utilizing their prior experience, the Key Account Manager will partner and support  Favor’s enterprise level partners, providing top-notch customer service and growing their personal book of business.  Collaborating with internal and external teams, the Key Account Manager I strives to deliver new product solutions, ensure a seamless and supportive relationship and deliver the experience our Merchant Partners deserve. 

• Manage and grow a book of business for Favor’s enterprise level partners including National brands and Convenience
• Represent Favor and ensure high quality customer service by proactively reaching out to clients, responding quickly to concerns or questions, and quickly solving problems based on strategic prioritization. 
• Understand Merchant Partner needs and build and create actionable plans utilizing data, to deliver results to our top Merchant Partners.
• Develop a deep expertise around on-demand service, our competitors, our markets, and how it impacts our Merchant Partners. 
• Work cross-functionally with internal teams to represent and promote our Merchant Partner needs and ensure they have the best possible experience working with Favor. 
• Help create a partnership process to ensure a great experience working with Favor and guide partnerships through marketplace and last-mile products and services. 
• Identify merchants who could benefit from a higher tier package, missing partnered locations, meaningful co-branding, and/or various promotions, and engage in the appropriate sales conversations and negotiations.
• Draft, negotiate, and send agreements or proposals for new growth opportunities, including unique marketing proposals coordinated with Favor’s Marketing team
• Consistently achieve monthly, quarterly, and yearly goals. 
• Review and report on customer retention, business opportunity and market trends to understand and react to the challenges impacting our merchants. 
• Developing medium to long-range sales plans and preparing strategies to protect, grow, and diversify the relationship with a defined group of existing customers

• A related degree or comparable formal training, certification, or work experience. 
• 3+ years of experience in Sales or Account Management 
• Proven experience growing partnerships with enterprise level accounts incrementally over time. 
• Excellent analytical and critical thinking skills.
• Understands how to own a book of business, and drive it towards success. 
• Expert written and verbal communication skills with demonstrated ability to communicate via phone and email (both internally and externally). 
• Experience owning and  executing projects from ideation to completion. 
• Time management and organizational skills with the ability to manage competing priorities and meet deadlines
• Proficient in G-suite and Salesforce (or similar CRM).

Life at Favor

Where you’ll work: This is a hybrid role, meaning you’ll work from home roughly three days per week and collaborate with other team members in person at our HQ in Austin, Texas for the remaining work days. No matter where you work best, we foster an inclusive and flexible environment to support our workforce. 

Benefits: We offer premium health, vision, dental, and life insurance, alongside 401(k) options. We go beyond the basics, while also throwing in Favor delivery fee credit and H-E-B discounts! 

Paid time off (PTO): We offer unlimited PTO for salaried employees (that’s actually unlimited) and ample vacation time to all team members.

Learning and development: We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.

Community: Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), company-wide events, happy hours, and regular connection opportunities.

Diversity, equity, and inclusion: At Favor, we believe that to be the best delivery app in Texas, we need to represent all Texans. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives, and we are an equal opportunity employer. We review all resumes and qualifications with an open mind and encourage you to apply if this role interests you!

In addition, as a candidate, if you require any accommodations throughout the recruitment process, simply let your recruiter know! Our talent acquisition team will work with you directly to ensure a smooth and delightful process.