Solutions Architect (North America)

Artificial Intelligence. Actual Impact.

At Docebo, AI isn’t just a buzzword - it’s how we help teams move faster, perform better, and focus on the work that actually matters. Our learning platform is built with smart, time-saving tools that personalize training, cut the busywork, and make learning feel like less of a chore (and more of a superpower).

We’re building the future of learning, and we’re doing it with a team that loves to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people - not just in theory - you're in the right place.

Still thinking it over? At Docebo, values aren’t just posters on the wall — they show up in how we work every day. We lead with what we call the Docebo Heart: we trust each other, assume positive intent, and make space for the differences that make our team stronger.

So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn.

About This Opportunity:

We are looking for a Solutions Architect who is a master at blending technical expertise with excellent communication skills. You will work closely with our sales team to gather requirements and solve complex problems for our customers. As a Solutions Architect, you will be responsible for both pre and post-sales activities, ensuring the success of our customers throughout their journey with us.In this role, you will leverage your industry knowledge to serve as an expert and consultant throughout the sales process, and you will also work closely with our pre-sales solution consultants and customer success teams to ensure our customers receive ongoing support and guidance and represent Docebo as a trusted advisor. You will be a master communicator, able to explain complex technical concepts to stakeholders at all levels of the organization.To be successful in this role, you will have deep knowledge of our solutions portfolio, spanning across solution design, architecture, deployment, and roll-out. You will understand SaaS architectures, APIs and integration frameworks, data privacy, and security standards and compliance standards/regulations.

Responsibilities:

• Gathering requirements, scoping out technical integrations and presenting technical solutions to customers

• Collaborating on sale proposals and the creation of statements of work

• Addressing solution-based challenges which our customers may have in collaboration with their Customer Success Manager and Account Manager. 

• As a Solutions Architect, you will be a responsive and creative member of our cross-functional teams, including sales, professional services, product, and customer success. 

• Providing mentorship and support to you other colleagues

Requirements:

• Deep technical experience in similar roles (Technical Account Manager, Solution Architect, Solution Engineer, Presales)

• Previous experience working in a pre and post-sales role

• Fluent English

• Good working knowledge of HTML, CSS, and JavaScript

• Ability to code in at least one object-oriented language (PHP, Python)

• Strong knowledge of industry standards such as REST, OAuth 2.0, and SAML 2.0

• Strong knowledge of enterprise technologies and systems such as LDAP, SSO, CRM, ERP, or HRIS

• Ability to travel as needed

Benefits & Perks 😍

• Generous Vacation Policy, plus extra floating holidays to use for religious or cultural events that matter to you

• Employee Share Purchase Plan

• Career progression/internal mobility opportunities

• Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)

Hybrid Office Model 🏢

We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are “hybrid.” We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee’s needs. Our Talent Acquisition team will let you know about the role you are applying for and the hybrid details during the first interview.

About Docebo 💙

Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.

Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today!

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to [email protected]. The e-mail should include a description of the requested accommodation and the position you’re interested in.