Manager Employee Relations

Department Overview

The Manager of Employee Relations for the Advice and Counsel Center (ACC) leads a team of ACC partners, senior partners, and associate partners, while also overseeing key projects managed by the ACC. This role provides expert guidance on a wide range of employee and labor relations matters, including:

• Employee misconduct
• Drug diversion and workplace impairment
• Policy and contract violations
• Performance management issues
• Social media-related concerns
• Leave and FLSA violations
• Grievance resolution
• Ethical issues and workplace violence

In addition to supporting ACC team members, the Manager acts as a strategic consultant and collaborator across Human Resources functions, including HR Business Partners, Labor Relations, and the HR Service Center.

Function/Duties of Position

Key Responsibilities & Performance Standards

The Manager of Employee Relations plays a critical role in shaping and sustaining a respectful, ethical, and legally compliant workplace culture aligned with OHSU’s Mission, Vision, and Code of Conduct. Through consistent policies, processes, and educational initiatives, this role fosters a culture of accountability, equity, and continuous improvement.

• Lead efforts to promote a values-driven culture by ensuring consistent interpretation and application of HR policies, procedures, and employee relations practices—including performance management, conflict resolution, discipline, grievances, and arbitrations.
• Apply a diversity, equity, and inclusion lens to identify organizational trends, design targeted interventions, and enhance the effectiveness of Employee Relations strategies.
• Serve as a trusted partner across the organization, delivering exceptional service and building collaborative relationships that support each mission area.
• Reviews and approves all trainings recommended to the director and learning and development that will be provided to the organization.

Manager Responsibilities:

• Provide strategic guidance and performance management for ACC team members, including Partners, Senior Partners, and Associate Partners.
• Support team members with case assignments and approvals for complex actions such as:
• Terminations
• Skipping discipline levels
• Last chance agreements
• Review summaries of findings for high-profile and large-scale investigations.
• Monitor departmental caseloads and assess case complexity and trends.
• Identify and address education needs for the ACC team, Human Resources, and the broader organization.
• Develop, manage, educate on, and refine assigned processes and procedures.
• Serve as a resource and subject matter expert for the ACC and OHSU Leadership teams.
• Provide regular feedback on team performance and development.
• Lead departmental change initiatives and approve escalated issues to ensure consistency and alignment with organizational goals.
• Manages ACC Partner, Sr. Partner, and Associate Partner performance, provides timely feedback, training and education, and completes performance evaluations.

ACC Metrics

• Analyze ACC performance data and case trends to deliver actionable insights that inform strategic decisions and operational improvements.
• Recommend enhancements to systems, tools, and educational initiatives that strengthen departmental effectiveness and support organizational goals.
• Apply strong analytical skills to interpret complex data, identify patterns, and advocate for team and departmental development aligned with enterprise initiatives.
• Review monthly metrics with Associate Partners and provide summary reports and recommendations to the Director.

Complex Case Management:

• Review all OCIC investigation findings and ensure disciplinary decisions processed by ACC are consistent, fair, and aligned with policy.
• Lead resolution of complex and sensitive employee and labor relations matters.
• Conduct investigations involving senior leadership across all areas of the organization, ensuring thoroughness and discretion.
• Collaborate with cross-functional partners—including HR, Labor Relations, Legal, OCIC, Integrity, and Public Safety—to ensure a comprehensive and unified approach to case resolution.
• Apply sound judgment and organizational awareness to navigate high-risk situations and support a respectful, compliant workplace culture.

Policy Reform and Projects:

• Oversee ACC-led projects to ensure alignment with organizational goals, including initiatives such as annual renewals, reductions in force, union notices, and standard operating procedure (SOP) development.
• Manage the annual renewal process by delegating tasks across the ACC team and reporting key updates, risks, and opportunities to the Director.
• Co-chair the HR Policy Committee, leading efforts to update, clarify, and implement HR policies and addendums.
• Develop and execute policy implementation strategies, including leader training, organizational communication, and union engagement.
• Ensure policies are consistently applied and clearly understood across the organization, reinforcing a culture of accountability and compliance.

Required Qualifications

• Bachelor’s degree in business, HR or related field, and/or equivalent combination of education, experience, and training is required
• 6 years of progressively responsible Human Resources experience, or equivalent combination of education and experience is required.
• At least 2 years in an employee relations and/or labor relations role is required.
• Proven expertise in investigatory best practices, with the ability to navigate diverse perspectives, experiences, and cultures throughout the process.
• Strong working knowledge of federal, state, and local employment laws (expert-level preferred).
• Demonstrated ability to lead and develop a small team of HR professionals toward shared goals, through direct or indirect supervision.
• Skilled in guiding leaders through employee relations decisions that align with organizational policies and legal obligations.
• Committed to fostering an equitable and inclusive workplace through thoughtful interactions, decisions, and recommendations.
• Maintains confidentiality, impartiality, and composure under pressure and tight deadlines.
• Capable of working independently and collaboratively within a matrixed environment.
• Experienced in leading projects from initiation to completion.
• Effective at building strong networks and managing stakeholders, with the ability to influence and drive outcomes both in-person and virtually.

Preferred Qualifications

• Master’s degree in related field, preferred.
• 2 years of management experience directly or indirectly over a group of HR professionals in the last 10 years is preferred
• Preferred experience in unionized healthcare, public, or educational environments.
• Proven ability to lead policy reform efforts, including planning, implementation, and leader education.
• Skilled in delivering training and education across diverse audiences within the organization.
• Strong cultural awareness and ability to navigate investigations with sensitivity to varying perspectives and experiences.
• Effective conflict resolution skills, with the ability to manage sensitive and emotionally charged situations with empathy and professionalism.
• HR Certification preferred

Additional Details

• This role is remote with limited travel to OHSU properties.  Must live within commutable distance to Marquam Hill
• Generally, an employee will be required to work at a desk, type throughout the day, attend several meetings utilizing a camera, speak in presentations and meetings, and think through complex and stressful situations.

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or [email protected].