People and Culture Manager

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.

As a People and Culture Manager you are a key architect in shaping our culture and driving enterprise-wide people processes. You excel at fostering meaningful relationships across all departments and are adept at gathering, analyzing, and leveraging people data to ensure positive and scalable outcomes. Your dedication to transparent structures and processes, especially the end-to-end performance cycle, is integral to our success in building high-performance teams. Collaborating closely with all levels of leadership, our People + Culture (P+C) team, and departmental stakeholders, you play a pivotal role in talent engagement, development, and ensuring an equitable employee experience at Olo.

You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.

• Lead the full lifecycle of the company-wide Performance Management Process, including the annual and mid-year performance reviews, goal setting, calibration, and support rewards planning in partnership with Total Rewards.
• Act as a central subject matter expert on our Performance Philosophy (building high-performance teams), providing guidance, tools, and training to managers across all departments to ensure consistency and effectiveness.
• Provide broad P+C support to all departments, offering intermediate-level consultation and triage on employee relations, policy interpretation, and P+C program implementation.
• Coach and advise leaders and managers on foundational team structures, workforce planning, effective feedback delivery, and high-impact engagement programs in a high-growth environment.
• Manage and resolve complex employee relations issues and conduct effective, objective, and thorough investigations, ensuring compliance with all legal and internal policies.
• Analyze People Analytics and P+C metrics (e.g., performance ratings, attrition, engagement survey data, diversity statistics) in partnership with the P+C team and departmental leaders to identify trends and develop actionable, enterprise-wide solutions.
• Administer and provide guidance on organizational structures, job leveling, and our Total Rewards philosophy (compensation, benefits, and recognition).
• Partner cross-functionally to lead or support P+C projects focused on retention, engagement, compensation, and Diversity, Equity, and Inclusion (DEI) initiatives.
• Manage the end-to-end administration of the company-wide engagement survey and other engagement-related activities, including communication, launch, data analysis, report generation, and consulting with leaders to drive self-service action planning and improve the employee experience.

• 5+ years of progressive HR generalist experience, ideally in a fast-paced, high-growth environment.
• Proven experience managing or significantly contributing to the design and execution of an annual and mid-year performance management cycle.
• Strong understanding of performance philosophies and methodologies aimed at cultivating a high-performance culture 
• Demonstrated ability to apply business and data insights to inform and drive HR solutions that achieve organizational objectives.
• Strong learning agility and sound business judgment with the ability to navigate and resolve ambiguity.
•  Thrives in a fast-paced, ever-changing environment.
• Ability to lead change at a process level, initiate and support operational improvements and adjust direction as needed.
• Exceptional written, oral, and interpersonal skills, with the ability to communicate clearly and tactfully with employees and leaders at all levels.
• Knowledge of Human Resources disciplines, concepts, and processes, including applicable laws, guidelines, regulations, ordinances, and policies.
• High level of emotional intelligence and self-awareness, with the ability to maintain integrity, professionalism, and confidentiality.

About Olo

Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 750 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.

We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, on the 82nd floor of One World Trade Center.

We offer great benefits, such as 20 days of paid time off, 10 sick days, 11 holidays, plus year-end closure, health, dental, and vision coverage for yourself and your family, a 401k match, remote-office stipend, a generous parental leave plan, volunteer time off, gift matching policy, and more!

Our best estimate of the compensation range for this opportunity is $99,000-$135,000 annually, depending on the experience you bring and your location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

We encourage you to apply!

At Olo, we believe bringing together people with varied experiences and viewpoints leads to better results. Don't check every box in the job description? Research shows many qualified candidates hold back from applying unless they meet all listed requirements. We're committed to creating a genuine workplace where everyone can contribute their best work—this improves our decision-making and helps us better serve our communities. So if you're enthusiastic about this role but your background doesn't align perfectly with every qualification, we encourage you to apply anyway. You might be exactly the right fit for this or other positions.

All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status. 

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