Analyst, Service Delivery & Leave

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

About VERSANT 

VERSANT, Comcast Corporation’s (NASDAQ: CMCSA) planned spin-off, will be a leading independent publicly traded media company comprised of most of NBCUniversal’s cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025, subject to the satisfaction of customary conditions. 

Position Summary: 

The Analyst, Service Delivery and Leave is responsible for managing and supporting the administration of employee leave programs and resolving complex benefit-related issues. This role ensures compliance with federal and state regulations, drives operational efficiency, and provides a high level of employee support and advocacy. 

Key Responsibilities: 

Leave of Absence Administration 

• Oversee the administration of leave programs including FMLA, ADA, short-term disability (STD), long-term disability (LTD), parental leave, and other company-sponsored leaves. 
• Partner with third-party leave administrators and internal stakeholders to ensure timely and accurate leave processing. 
• Monitor leave trends and provide insights to leadership for program improvements. 

Escalation Management 

• Serve as the primary point of contact for complex or sensitive benefit-related escalations. 
• Investigate and resolve issues related to leave, disability, and other health and welfare benefits. 
• Collaborate with HR, Legal, Payroll, and external vendors to ensure resolution and compliance. 

Compliance & Documentation 

• Ensure leave programs comply with federal, state, and local regulations (e.g., FMLA, ADA, HIPAA). 
• Maintain accurate records and documentation for audit and reporting purposes. 
• Support policy updates and employee communications related to leave and escalation procedures. 

Employee Experience & Communication 

• Provide guidance and support to employees navigating leave and benefit issues. 
• Develop and deliver clear, empathetic communications and educational materials. 
• Train HR business partners and managers on leave policies and escalation protocols. 

Reporting & Analytics 

• Track and analyze leave utilization, escalation trends, and resolution metrics. 
• Prepare reports and dashboards for HR leadership and compliance teams. 
• Identify opportunities for process improvement and automation. 

Qualifications: 

• Bachelor’s degree in Human Resources, Business Administration, or related field. 
• 4+ years of experience in benefits administration, with a focus on leave management and issue resolution. 
• Strong knowledge of FMLA, ADA, HIPAA, and other relevant regulations. 
• Excellent problem-solving, communication, and interpersonal skills. 
• Proficiency in HRIS systems (e.g., SAP) and Microsoft Excel. 

Preferred Qualifications: 

• Experience working with third-party leave administrators. 
• Familiarity with case management systems and employee service platforms. 
• Certification such as PHR, SPHR, or CEBS is a plus. 

Additional Requirements: 

• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $85,000 - $100,000 
• Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week. Subject to change based on Manager discussion or business need.

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

Although you'll be hired as an NBCU employee, your employment and the responsibilities associated with this job likely will transition to Versant in the future. By joining at this pivotal time, you'll be a part of this exciting company as it takes shape.