Talent & People Ops Manager

At Mongoose, we believe every conversation matters.

We’re on a mission to change lives by making conversation intelligence accessible to all in higher education. Our purpose? To move people forward. Whether it’s helping a student navigate their first semester, connecting alumni with meaningful opportunities, or ensuring parents feel informed and supported—our AI-enabled platform drives compliant, empathetic, and impactful conversations that build trust and foster success campus-wide.

We know that conversations aren’t just a feature—they’re the foundation of connection. That’s why we focus on delivering insights, relevance, empathy, scale, and trust in everything we do. At Mongoose, we’re transforming communication in higher ed because we believe reputation is a mutual responsibility, and the right insights fuel measurable outcomes.

Join us and be part of a team that’s making a real difference in education—one conversation at a time.

As a Talent & People Ops Manager, you’ll be the connector and builder behind the programs that make Mongoose a place where people can thrive, grow, and do their best work. You’ll balance operational excellence with forward-looking talent strategy—owning the systems, processes, and programs that power our People function today, while helping design the learning, development, and cultural foundations that will define Mongoose’s future. Longer term, the scope of this role is expected to expand to include a deeper focus on scaling learning, leadership, and growth programs across the organization.

• Lead People Operations with Excellence: Manage and continuously improve core People programs—from onboarding and benefits administration to compliance and systems—ensuring every process reflects efficiency, consistency, and care. You’ll keep things running smoothly, identify areas to streamline, and create the operational infrastructure that helps our people and teams work at their best.
• Run Consultative GTM, Product & Engineering Recruiting: Partner with hiring managers as a thought partner, not an order taker—clarify role outcomes and success metrics, design structured interview plans with competencies and rubrics, set clear SLAs, and drive a best-in-class candidate experience. Build diverse pipelines, calibrate with panels, coach interviewers, and optimize the funnel using data (time-to-fill, pass-through rates, source quality) to improve quality and speed without sacrificing standards.
• Build the Foundation for Growth & Development: Partner with the VP of People Operations to co-design and implement initiatives that strengthen how we hire, grow, and develop talent. You’ll help operationalize programs around performance development, manager training, role clarity, and DEI—laying the groundwork for scalable learning and talent frameworks that can evolve with the company.
• Drive a Remarkable Employee Experience: Be the champion of an employee journey that feels intentional and engaging from start to finish. You’ll support initiatives around engagement, recognition, and well-being—using data and feedback to identify what’s working, where we can improve, and how we can make Mongoose an even better place to work.
• Be a Systems & Process Pro: Own the systems and workflows that bring structure to the People function—ensuring data accuracy, compliance, and integration across tools like iSolved, ChartHop, and Learn & Grow. You’ll turn insights into action, helping leadership make informed people decisions through metrics and reporting.
• Collaborate & Communicate: Partner closely with Finance, Operations, and department leaders to ensure alignment across every stage of the employee lifecycle. You’ll play a key role in communicating People initiatives, leading process change, and supporting managers to adopt new programs with clarity and consistency.
• Innovate for the Future: Contribute to shaping what’s next for Mongoose’s People & Talent strategy—testing new ideas, piloting programs, and helping define the path toward a stronger learning and development culture.

• Overview: We’re looking for someone who brings hands-on experience across People Operations and consultative recruiting—someone who can navigate both the systems and the stories behind how great teams are built. You thrive on creating structure where it’s needed, improving processes where it’s possible, and partnering closely with leaders to make hiring, development, and culture intentional and scalable. If you love the balance of operational excellence and people-centered strategy, keep reading!
• People Ops Expertise with Vision: You bring experience managing HR or People Operations programs with a solid understanding of systems, compliance, and process design. You’re equally energized by the opportunity to expand into learning and talent development initiatives as the function evolves.
• Consultative Recruiting Chops: Proven ability to partner with hiring managers to define success upfront, craft structured interviews and scoring rubrics, coach interviewers, and manage full-cycle searches. Brings direct experience recruiting in a B2B SaaS environment across GTM, Product, and Engineering roles. Comfortable owning funnel health, diversity of slate, and experience quality; fluent in reading pass-through rates, time-to-fill, and source ROI to drive better decisions.
• Strategy before Execution: You step back to understand the bigger picture—business goals, constraints, dependencies, and success metrics—before you build. You translate strategy into a clear plan, sequence the work, and deliver with focus.
• Problem Solver by Default: Resourceful and curious, you ask sharp questions, dig for root causes, and understand problems deeply before proposing solutions. You’re comfortable with ambiguity, unblock yourself, run small experiments, and iterate quickly.
• Builder’s Mindset: You thrive in environments where structure is still being built. You’re proactive, resourceful, and excited to create scalable frameworks, not just maintain them.
• Collaborative Partner: You build trust quickly and communicate with empathy, ensuring cross-functional teams feel supported and informed. You know how to balance the needs of employees with the business, and you’re comfortable navigating nuance and ambiguity.
• Organized and Data-Informed: You use systems and data to drive consistency, identify patterns, and inform better decisions. Whether it’s streamlining workflows or improving employee experience through feedback loops, you’re both thoughtful and detail-oriented.
• Curious and Growth-Oriented: You have a natural interest in people development, coaching, and learning. You’re eager to help build programs that grow both the company and its people—and you see this role as a stepping stone into broader talent and development leadership.
• Heart for Culture: You care deeply about creating an inclusive, engaging, and equitable workplace where every person can thrive. You embody Mongoose’s values in how you show up and support others.

Why You’ll Love It Here:

At Mongoose, every conversation matters. You’ll join a team passionate about making meaningful connections in higher education and changing lives through smarter communication. We’re all about collaboration, growth, and doing work that truly makes a difference.

Over 4,000 teams across more than 950 higher education institutions partner with Mongoose to Make Every Message Count™. Our SaaS platform helps colleges and universities drive engagement at every stage of the student lifecycle, from admissions to alumni relations.

Our values define us, and we celebrate diversity in all its forms. If you don’t meet 100% of the qualifications listed but believe you can make an impact, we encourage you to apply. We value diverse perspectives and are eager to hear what you can bring to our team.

We Offer:

*Comprehensive medical, dental, and vision coverage

*FSA, HSA, Supplemental Life, Pet Insurance, Identify Theft Insurance and other supplemental insurance programs

*Employer paid STD, LTD & Life Insurance

*401K with company match: 100% of the 1st 3% and 50% of the next 2%

*Flexible PTOCompetitive Leave Policies

*$600 home office set-up stipend

*$50 Wi-Fi stipend

*13 paid holidays, plus a week off between Christmas and New Year’s

*Annual Employee Bonus Program (Up to 10% Eligibility based on company and personal performance)

At Mongoose, we believe that diversity drives innovation, and inclusion builds stronger teams. We are proud to be an equal opportunity employer and are committed to creating a workplace where everyone feels valued and empowered. We welcome applicants of all backgrounds, experiences, and perspectives, and we do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic. If you need accommodations during the application process, please let us know—we’re here to help.