Support Ticketing Jobs

Manage and coach the customer support team at a growing Washington, DC manufacturing firm to deliver timely, high-quality service and improve retention.

Provide expert, client-facing product support for FIS fintech solutions by diagnosing issues, resolving inquiries, and documenting product feedback to improve customer experience.

Reid Accountants + Advisors is seeking a Level II IT Support Technician to deliver desktop, application, and end-user support for its New York-area offices.

Experienced IT Helpdesk Support Specialist needed to deliver day-to-day end-user support, troubleshoot systems (O365, AD, Exchange, SCCM, AS/400), and coordinate vendor and team responses in a fast-paced logistics environment.

Support critical Air Force systems as a Helpdesk Technician II at Gunter Annex, delivering 24/7 technical troubleshooting, Remedy ticketing, and excellent customer service.

Support GoNetspeed’s NOC as a Technical Support Technician delivering Level I/II troubleshooting and customer-facing technical assistance across voice, transport, and IP networks.

CareDesk seeks a Client Experience Lead to lead support staff, optimize Zendesk and CRM workflows, and drive measurable improvements in client satisfaction and operational efficiency.

Berkley Technology Services is seeking an Associate Support Analyst Intern to gain practical desktop support experience troubleshooting Windows, PC hardware, SCCM and Active Directory within a Fortune 500 insurance IT environment.

An education-focused EdTech company is hiring a remote Tier 1 Support Technician to handle Zendesk tickets, support calls, and day-to-day technical support for Focus School Software customers.

Nelnet Business Services is hiring a Customer Experience Technical Support Manager to lead client migrations, optimize support operations, and ensure excellent technical service for enterprise education customers.

Provide expert box office and SaaS customer support for performing arts organizations as a part-time Customer Success Specialist at On The Stage.

Aircall seeks an IT Operations Manager in Seattle to run day-to-day IT support, manage onboarding/offboarding and hardware procurement, and drive operational improvements across internal tools and vendors.

Schweitzer Mountain Resort is hiring a Guest Services Lead to supervise and support the Guest Service Team, manage POS ticket and pass sales, and deliver outstanding guest experiences during the winter season.

Work as a Porting Analyst focused on resolving number-porting rejections by troubleshooting issues, coordinating with carriers and customer offices, and keeping cases well-documented to accelerate customer onboarding.

Serve as a Senior Help Desk Specialist delivering advanced, mission-critical IT support across classified and unclassified environments to maintain secure and reliable operations.

Experienced Help Desk Specialist with an active TS/SCI (willingness to obtain CI Poly) needed to deliver classified-environment desktop and user support for DoD/IC clients at an on-site location.

Experienced Customer Support Engineer (Level 3) to provide advanced troubleshooting and world-class support for Docker technologies in a remote, US-based role.

Topicals is hiring a Customer Experience Specialist with skincare expertise to manage high-volume customer inquiries, provide personalized product guidance, and surface insights that improve product and CX decisions.

Solutions iT is hiring a customer-focused IT support representative to handle inbound calls, troubleshoot client issues, and deliver efficient phone-based solutions.

Provide frontline IT support and device deployments across Sur La Table stores, warehouse, and corporate teams while maintaining service‑desk tickets and technical documentation.

Beloform is hiring a Customer Service Assistant in Cincinnati to handle client inquiries, manage account-related tasks, and support a high-quality client experience.

Support Crash Champions' IT operations by delivering hands-on helpdesk support, device provisioning, and account administration at the Richardson location.

Experienced technical support professional needed to troubleshoot CourseLeaf issues, manage client tickets, and drive customer success for an education-technology company in Coralville, IA.

Cengage Group seeks a customer-focused Technical Support Representative to provide remote troubleshooting and support for its digital learning solutions.

A CVE-verified VOSB is hiring a Senior Enterprise Service Desk Technician in Doral, FL to lead advanced incident resolution, mentor technicians, and improve enterprise support processes.

Inclusive & Diverse

Collaboration over Competition

Growth & Learning

Empathetic

Mission Driven

Scholastic is hiring a Deskside and Field Support Manager to lead distributed IT support teams, manage operations and budgets, and ensure timely resolution of deskside incidents across corporate and field locations.

Children's Mercy is hiring a 3rd-shift Service Operations Associate Analyst to deliver onsite Tier 1 IT support, system monitoring, and strong customer service for hospital staff.

Operate the service operations command center for an autonomous ride-hailing service, managing fleet safety, dispatch, and incident response for the Las Vegas market.

Work as a part-time Guest Services Staff at The Crossover, providing front-desk support, answering guest inquiries, processing payments, and maintaining a welcoming facility experience.

Abridge is hiring a hybrid IT Support Engineer in San Francisco to deliver hands-on, white-glove desktop and collaboration tool support while driving excellent internal customer experiences.

Act as the technical and client-facing lead for an award-winning integrated solutions provider, balancing Level 1 troubleshooting with proactive account stewardship.

University of Rochester is hiring a Customer Technology Support Tech I to deliver hands-on, first-level desktop, laptop and device support for clinicians and staff across Highland Hospital and affiliated sites.

Provide first-line technical and customer support at Camp Pendleton as a Tier I Help Desk Analyst supporting Fleet Marine Forces and other DoD customers.

Acelero Learning seeks a detail-oriented Facilities Coordinator to manage vendor communication, ticketing, office operations, and emergency response in support of early childhood education programs.

Harvard's Bloomberg Center for Cities is hiring a Manager, Systems & Technology to administer internal systems, provide Salesforce and IT support, manage assets, and lead operational technology projects across the center.

Inclusive & Diverse

Rise from Within

Mission Driven

Diversity of Opinions

Work/Life Harmony

Transparent & Candid

Growth & Learning

Fast-Paced

Collaboration over Competition

Take Risks

Friends Outside of Work

Passion for Exploration

Customer-Centric

Reward & Recognition

Feedback Forward

Rapid Growth

Medical Insurance

Paid Time-Off

Maternity Leave

Mental Health Resources

Equity

Paternity Leave

Fully Distributed

Flex-Friendly

Some Meals Provided

Snacks

Social Gatherings

Pet Friendly

Company Retreats

Dental Insurance

Life insurance

Health Savings Account (HSA)

Lead a high-touch Luxury Stores customer service team at Amazon, driving SLA adherence, coaching associates, and resolving escalated customer issues across phone, email, and chat channels.

Every Word Code is hiring a Customer Service Officer in Birmingham to manage client communications, resolve inquiries, and help drive process improvements.

Markel is hiring an HR Technology Specialist to manage HR system tickets, support LMS and Workday activities, drive data integrity, and deliver user-facing training and documentation in a hybrid Richmond environment.

Support the IT team at Winsupply’s support services campus as a Client Support Intern focused on Tier 2 troubleshooting, hardware provisioning, onboarding, and asset management.

Murgado Automotive Group is hiring an IT Helpdesk Technician to deliver frontline technical support across its Illinois locations and help improve IT reliability and user experience.

Provide fast, empathetic messaging and ticket-based support for K1x while driving improvements in AI-powered self-service and automation to reduce ticket volume.

Equip is hiring an IT Support Analyst II to provide hypothesis-driven, security-aware technical support for a fully remote clinical and corporate workforce across endpoints, identity, and networking.

Apexon is hiring an IT Help Desk technician in New Castle, DE to serve as the primary point of contact for employee technical issues across phone, email, chat, and in-person channels.

Chats Cloud Cover seeks a proactive Customer Support Assistant in Cleveland to handle inbound inquiries, resolve client issues, and support onboarding while contributing to process improvements.

Reboot Staff is hiring a Customer Service Specialist in Austin to manage client inquiries, resolve issues efficiently, and maintain accurate CRM records while supporting a collaborative staffing team.

Provide proactive, technical, multi-channel support and advocacy for Docebo's Premium customers, ensuring timely resolution, strong relationships, and continuous service improvement.

Docebo is hiring a Technical Support Analyst to troubleshoot customer issues and deliver exceptional SaaS support across phone, chat, and ticketing channels.

Lab Connect Biz is hiring a detail-oriented Customer Support Assistant to manage client inquiries, resolve issues, and support service improvement efforts.

Provide technical and procedural support for loan origination systems to Loan Officers and Loan Processors across the Eastern U.S., helping resolve system issues and improve lending workflows.

Leepfrog Technologies is hiring an Overnight Technical Support Specialist (Tier-2) in Iowa City to provide after-hours Tier-2 support and troubleshooting for CourseLeaf clients.