Guest Services Lead - 25-26 Winter Season

• Free Ikon Pass for all eligible employees
• Additional free skiing + riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents
• Discounted skiing + riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
• Employee housing available in Sandpoint area
• Onsite employee childcare available (limited space)
• Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to rest, relax and recharge
• Generous discounts on outdoor gear, apparel, food, lodging, etc.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for all eligible employees
• 401k plan with generous employer match
• Paid parental leave of up to 6 weeks for eligible employees
• Discounts available for equipment rentals (based on availability), retail, food, lodging, and more
• Pro-deal pricing on equipment from top outdoor brands
• Bereavement pay
• Employee transportation available
• Discounted tuition with partner online university for all Alterra Mountain Company employees to further education

Employment Status:  Full Time     Seasonal

Wage Range: $16.00 to $18.00

Minimum Age: 18

Background Check Required: No

Driver Verification Required: No

Position Summary:

Assist Guest Service Supervisor with employee staffing, training and motivating the Guest Service Team. Will have the most in-depth knowledge of the products, discounts, coupons and how to process everything within our Point of Sale. Will perform sales transactions and order fulfillment for ticket and/or season pass products using a computer. Interact with many guests both face to face and through phone conversations.

Requires working weekends and holidays.

Essential Functions and Major Responsibilities:

• Assist Guest Service Supervisor create a friendly and helpful team environment.
• Coach staff through difficult transactions including assisting on any refunds that require a supervisor sign off.
• Will alter and communicate with staff daily labor based on current day’s business level.
• Process sales and order fulfillment through our Point of Sale computer system, including processing discounts, coupons and other product specials.
• Sell daily lift ticket products as well as season long products, including parking, lockers and season passes.
• Answer phone and return calls on our Guest Service phone line.
• Compiles all cashier’s daily till reports into a final revenue report for accounting.  
• Handle both positive and negative guest interactions with grace and composure. Maintaining a helpful and empathetic demeanor.
• Strong knowledge of Schweitzer and all product offerings including village activities and special events. Ability to troubleshoot anything thrown your way.

Secondary Responsibilities:

• Shovel snow
• Responsible for keeping office areas neat and clean
• Maintain inventory of office supplies
• Other duties as assigned

Specific Job Skills:

License/Certifications- None but a valid driver’s license is preferred.

Technical- Computer skills required with previous point of sale system experience, cash handling, 10-key typing

Physical Capabilities- Should be able to stand/walk for full 8 hour shift

Additional- Strong public relations and guest service background and ability to multi-task in a fast paced environment.
 

Education/Related Experience:

Minimum education required- English reading, writing and verbal communication plus basic math required.

Minimum time in related position- At least 1 year of customer service and cashier experience required. Supervisory experience preferred. Ski industry experience preferred.