CSR/Telemarketer

Position Type: Full-Time | Remote
Working Hours: EST

About Pavago

Pavago is seeking a dedicated Telemarketer - CSR to join our client’s team. The ideal candidate will have excellent English skills, experience handling high-volume outbound calls, and a strong focus on accuracy and client support. This role requires proactive communication with clients to verify their current details and provide assistance regarding health insurance policies.

Key Responsibilities

• Outbound Calls: Make 100–150 outbound calls per day to contact existing clients.
• Client Verification: Verify and update client information in the system.
• Customer Support: Assist customers with questions about their health insurance policies.
• Data Management: Maintain accurate records of customer interactions in Zoho CRM.
• Customer Engagement: Proactively address client inquiries and provide solutions.
• Feedback Collection: Gather customer feedback and relay important information to the team.

Required Experience & Skills

• Experience: Previous experience in telemarketing or customer service roles.
• Language Skills: Excellent English communication skills are essential.
• Technical Proficiency: Familiarity with Zoho CRM or similar platforms.
• Attention to Detail: Ability to manage detailed information accurately.
• Interpersonal Skills: Strong capability to engage positively with a variety of clients.
• Accountability: Reliable, with an excellent internet connection for remote work.

What Makes You a Perfect Fit

• Communication: Ability to articulate ideas and information clearly to both individuals and groups.
• Tech-Savvy: Comfortable learning and adapting quickly to new technologies.
• Empathy: Understand and address the needs and concerns of customers.
• Problem-Solving: Effectively identify and resolve client issues promptly.
• Independence: Demonstrated ability to work independently and manage time effectively.

What Does a Typical Day Look Like?

A typical day involves serving as the frontline representative for the company. You will make 100–150 outbound calls to reach clients and confirm their information, respond to questions about health insurance policies, and document all interactions in Zoho CRM. In this role, you play a pivotal part in ensuring customer satisfaction by providing accurate information, timely support, and proactive communication.

Interview Process

• Initial Phone Call: A brief conversation to understand your experience and suitability for the role.
• Video Interview: A 30-minute call to dive deeper into your professional background and assess your skills.
• Final Client Interview: A comprehensive discussion with our client to ensure mutual alignment.
• Background Checks: Swift verification of references and past employment details.

Ready to Apply?

If you’re skilled in telemarketing or customer service, confident in handling 100–150 daily outbound calls, and ready to engage directly with clients to ensure accurate information and excellent support, we’d love to hear from you!