Virtual Assistant - Patient Care & Scheduling (Chiropractic & Wellness Clinic)
Job Description
Phone & Call Management: Answer incoming calls, return voicemails promptly, and handle same-/next-day scheduling changes (high call volume expected before holidays).
Patient Scheduling: Manage clinic scheduling system; schedule/reschedule appointments accurately and promptly.
Follow-Up Outreach: Contact “maroon” patients (those with no future appointments) and re-book them to ensure continuity of care.
Patient Retention & Education: Use provided scripts to encourage patients to stay consistent with treatment plans, reinforcing holistic, drug-free care philosophy.
Messaging & Documentation: Send reminders/confirmations via SMS/email; update schedule notes to reflect patient status.
Tools: Use OpenPhone VoIP for calls/texts; access clinic scheduling software via user account provided by clinic.
Part-Time (~3 hrs/week)
Schedule (EST):
Monday 8–12
Tuesday 12–6
Thursday 12–6
Friday 9–1
- Strong phone communication skills — professional, warm, and persuasive with U.S. patients.
- Scheduling experience (preferably in healthcare or wellness).
- Alignment with holistic health values — supportive of natural healing and drug-free lifestyle.
- Proactive & detail-oriented — ensures follow-ups, call-backs, and “no-future-appt” patients are addressed.
- Clear written English for SMS/email communication and scheduling notes.
- Tech readiness: Able to use VoIP and learn clinic scheduling tools quickly.
- Reliability in EST hours, with stable internet, noise-free environment, and headset.
- Willing to sign HIPAA compliance forms and NDA.
- Prior experience in chiropractic, wellness, or medical office front desk.
- Background in patient education, objection handling, or customer retention.
- Familiarity with VoIP and patient scheduling platforms.
- VoIP system (OpenPhone) login.
- Clinic scheduling software user account.
- Scripts & education materials (holistic approach, supplements, natural healing).
- NDA & HIPAA forms for compliance.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Provide HIPAA-compliant patient intake, EHR documentation, and insurance liaison support for a growing remote medical practice.
A remote, part-time Virtual Assistant role focused on content operations, backlog management, and light admin/CRM setup for a fast-moving, AI-enabled team.
Lead and optimize daily operations of DSI's Dallas retail support center as Call Center Manager, focusing on staffing, QA, reporting, and technology to deliver exceptional customer service and operational efficiency.
MCI is hiring onsite Collections Representatives in Savannah to resolve past-due consumer accounts through professional negotiation and customer-focused recovery strategies.
Sitemate is recruiting an entry-level Customer Success Associate in Austin to manage SMB accounts, increase adoption and retention, and grow with the company as part of its new North America office.
Customer-focused representative needed to handle order entry, inquiries, returns, and sales support for MasterBrand’s dealer and retail network in a remote, full-time role.
Cassidy is hiring a Technical AI Solutions Engineer to drive successful customer implementations and scale AI-powered workflows on our no-code platform.
Provide expert, privacy-focused technical support for Signal’s mobile and desktop apps, troubleshooting across Android, iOS, macOS, Windows, and Linux while advocating for users and improving product quality.
Be the frontline voice for Ramp customers, delivering phone-first support, resolving issues rapidly, and helping scale a high-energy CX team at a fast-growing fintech.
Wrapbook is hiring a Production Accounting Specialist to guide film and TV clients through onboarding, payroll configuration, and production accounting workflows on our remote-first SaaS platform.
Allegheny Health Network is hiring a Senior Customer Service Representative (remote, PA) to handle supply-chain and accounts-payable inquiries, manage requisitions and recalls, and ensure timely, accurate customer support.
Kestra Medical Technologies is looking for a detail-focused DME Customer Order Specialist to handle patient intake, insurance verifications, and prior authorizations remotely during PST hours.
M&T Bank seeks a Loss Mitigation Liaison I to manage borrower communications and documentation through loss mitigation and foreclosure processes while maintaining regulatory and internal control compliance.
MCI is hiring on-site Call Center Representatives in Savannah, GA to provide high-quality inbound and outbound customer service, technical support, and sales for diverse client programs.
Lead a 50-person frontline contact center as Manager, Contact Center Operations at a high-growth, pre-IPO startup focused on transforming car ownership.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
