Technical AI Solutions Engineer
About Cassidy
Cassidy is an innovative no-code platform enabling businesses to create custom AI assistants that automate complex workflows. Our mission is to make AI accessible, powerful, and practical for every business user.
We’re looking for a motivated and analytically minded Technical AI Solutions Engineer to join our growing team. You’ll play a critical role in helping customers succeed on Cassidy by guiding them through implementations, modeling solutions, and troubleshooting complex workflows. This is a unique opportunity to combine technical problem-solving with customer-facing work, while shaping the future of AI adoption at a fast-growing company.
About the Role
As a Technical AI Solutions Engineer, you’ll become an expert on Cassidy’s platform, customers, and use cases. You'll act as a trusted advisor — diagnosing issues, designing workflows, and enabling customers to unlock the full potential of AI. You’ll collaborate closely with Product and Engineering to surface insights from customer engagements and influence product direction.
This role is ideal for someone with a consulting, technical pre-sales, customer success/implementation, or software engineering background who enjoys solving problems in real-time with clients and wants to grow at the intersection of AI, SaaS, and customer success.
Responsibilities
Master Cassidy’s Platform: Develop deep expertise in our capabilities, use cases, and best practices.
Partner with Customers: Lead technical discovery, troubleshoot workflows, and guide customers through design and implementation.
Drive Enablement: Build sample workflows and AI assistants to demonstrate concepts; educate customers so they can scale independently.
Influence Product: Identify patterns in customer challenges, propose feature enhancements, and act as the customer’s voice within Cassidy.
Collaborate Cross-Functionally: Work with Sales, Product, Engineering, and Customer Success to deliver seamless customer experiences.
Who You Are
2-4 years of experience in one or more of the following: Software engineering with direct customer-facing exposure (e.g., supporting integrations, APIs, or technical onboarding), Management or technology consulting (process optimization, systems integration, or digital transformation), technical pre-sales or sales engineering at a SaaS company, implementation or technical success for a SaaS platform
Strong analytical and problem-solving skills with the ability to diagnose issues quickly and design scalable solutions.
Excellent communicator who can distill technical concepts for both technical and business stakeholders.
Passion for AI, automation, and empowering customers with new technology.
Thrive in a fast-paced, high-growth environment where ambiguity is the norm.
Based in NYC (this is an in-person role).
Must have work authorization in the US (no visa sponsorship available).
Benefits
Competitive pay and significant equity in a well-capitalized company
Unlimited PTO
Medical and dental insurance
High-transparency, high-autonomy team environment
Opportunity for rapid career growth as Cassidy continues to scale
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Cassidy, a Series A AI automation startup, is hiring an in-person Recruiter & People Ops Manager in NYC to lead full-cycle hiring and build core HR systems as the company scales.
Experian is hiring a remote Claims Analyst to support clients through unemployment insurance claims and appeals while analyzing outcomes and recommending improvements.
Kestra Medical Technologies is looking for a detail-focused DME Customer Order Specialist to handle patient intake, insurance verifications, and prior authorizations remotely during PST hours.
MCI is hiring bilingual English-Spanish call center representatives in Savannah to handle inbound support, troubleshoot basic issues, and represent major brands with paid training and advancement paths.
M&T Bank's Belvedere Branch is hiring a detail-oriented Teller to provide excellent in-branch customer service, process transactions accurately, and support branch operations and compliance.
Lead and scale frontline contact center performance at Jerry.ai by driving metrics-driven coaching, operational rigor, and cross-functional process improvements.
A Client Care Specialist 2 at AHF San Diego will perform clinical tasks like phlebotomy and HIV/STD testing while handling front-office duties and insurance/referral processing to support high-quality patient care.
Provide expert, privacy-focused technical support for Signal’s mobile and desktop apps, troubleshooting across Android, iOS, macOS, Windows, and Linux while advocating for users and improving product quality.
Provide HIPAA-compliant patient intake, EHR documentation, and insurance liaison support for a growing remote medical practice.
Sutter Health is hiring a Patient Services Representative II to manage front-desk patient intake, scheduling, and billing in its Santa Rosa outpatient physical therapy clinic.
Lead and elevate a high-volume inbound contact center team at Jerry.ai by driving performance, coaching agents, and implementing data-driven operational improvements.
Lead and optimize daily operations of DSI's Dallas retail support center as Call Center Manager, focusing on staffing, QA, reporting, and technology to deliver exceptional customer service and operational efficiency.
Support a long-standing wellness brand as a Client Success Coordinator, delivering white-glove client service and administrative support to enhance the client journey across fitness, nutrition, recovery, and stress-management services.
Lead and develop regional clinical support for Medtronic ablation solutions, partnering with sales and clinical teams to expand EP capabilities and deliver exceptional customer and patient outcomes.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
